Experience:
Front desk receptionist
Royal Residence Hotel [ 25/08/2021 – Current ]
City: Umm Al Quwain
Country: United Arab Emirates
Front desk receptionist
Crystal Plaza Hotel [ 20/03/2015 – 16/08/2021 ]
City: Sharjah
Country: United Arab Emirates
Education:
Secondary School Certificate
Board Of Intermediate And Secondary Education Gujranwala [ 01/08/2008 ]
Office Management Certificate
Nice Institute Of Computer Education (Skill Development Council) [ 11/06/2009 – 11/09/2009 ]
Skills:
Resolve customer issues complaints and problems quickly and efficiently to maintain a high level of
customer satisfaction and quality service.
Handle various PMS systems like Opera and IDS.
Answer questions about what the hotel offers and the surrounding area.
Managing various Extranet for hotel reservations like Booking.com, Agoda.com, Expedia Travels,
HotelsCombined, etc.
Enter customer data and send correspondence.
Copy, file and maintain paper or electronic documents and records.
Handle incoming and outgoing mail.
Answer telephone calls and take messages or forward calls.
Schedule and confirm appointments and maintain event calendars.
Problem Solving Skills.
Telephone Skills.
Microsoft Office Skills.
Ensure outstanding customer care at all times, handled the accounts and financial transactions of the guest.
Digital Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, Facebook, Google / Internet, E-mail and Social Media
Additionally:
I have completed Secondary School Certificate and have experience of 9 years with Crystal Plaza Hotel And 2 years with Royal Residence Hotel as Front Office Receptionist cum Night Auditor. I have been considering progressing for some time, whether it is in a similar role, or in finance and accounting jobs which would present a different challenge entirely. I am hoping that such a vacancy exists with your company.
COMPUTER SKILLS:-
>GOOD TYPING SKILLS
>MS OFFICE
>CASHIERING
>IDS.
>INTERNET AND MAIL HANDLING
WORKED AS-
>NIGHT AUDITOR
>CID REPORTER (ARABIC TYPING)
>RECEPTIONIST CUM SECRETARY (ROOM RESERVATION, TELEPHONE OPERATOR)
U.A.E DRIVING LICENSE:-
Light Vehicle
