Resume Administration or Customer Service in Qatar Al-Wakra

Amwaj Catering Services (Mowasalat FMS for FIFA Event), Qatar Aug. 2022 - Present Administrative Assistant Worked as a part of team at world's biggest Electric bus depot for FIFA event. Performed routine clerical tasks by scanning, filing and copying documents. Composed, edited and prepared correspondence and other department documents. Generated reports, typed letters and prepared PowerPoint presentations. Offered technical support and troubleshoot issues to enhance office productivity. Managed relational database to store information for reference, reporting and analysis. Maintained company handbook to outline policies and provide insights to company mission and values. Mystery Rooms (Kick Ass Adventures Pvt Ltd) Nov. 2018 - Jul. 2022 Customer Relations Manager Overall branch operations, Front & Backend (Bookings, Customer queries, feedback and complaint handling online & offline, managing birthday and corporate event). Team management and coordinating with venders. Research on competitors and customer reviews to development / implementation of things by coordinating internal department training and building leadership to get maximum productivity and team work. Technical troubleshooting in game rooms, fixing the issues and maintaining quality and standard. Managed customer relations on ongoing basis to maximize customer retention. Created customer support strategies to increase customer retention. Conducted training and mentored team members to promote productivity and commitment to friendly service. Duserve Facilities Management LLC (Dubai) Dec. 2017 - Oct. 2018 Concierge Meet and greet with guests/residents and to providing them exceptional customer service. Responsible for daily operations of the property, monitoring lobby traffic and alerting residents of deliveries and arriving guests. Assisting leases with move in and move out arrangements when needed. Assisting residents with concierge services, such as, booking taxi, dinner, bar parties and family events around town. Handling of apartment's keys, couriers, parcels and laundries with maintaining their records. Maintained front desk's concierge book to provide visitors with access to relevant local information. Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills. Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety. Entertainment City Ltd. Jun. 2015 - Oct. 2017 Sr Customer Relationship Executive Responsible to resolve customer queries/requests/complaints issue and challenges over the Telephone/Email/In-person and proactively offer ideas and insights to improve the customer experience. Relations building with existing as well as potential customers and vendors. Giving potential inputs on behalf of team to design upcoming and new offers. Inter-department coordination, specialy with Sales & Marketing department to run operations smoothly. Involved in different marketing and brand promotion campaigns; e.g. Online, Email, SMS, Events, Kiosk and IITF (India International Trade Fair). Responsible for back-office work (Maintaining customer's database and reports, Invoice processing). Used critical thinking to break down problems, evaluate solutions and make decisions. Learned new skills and applied to daily tasks to improve efficiency and productivity. Used coordination and planning skills to achieve results according to schedule. Participated in team-building activities to enhance working relationships. Offered friendly and efficient service to customers, handled challenging situations with ease. Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Actively listened to customers' requests, confirming full understanding before addressing concerns. The Royal Park Hotel Feb. 2014 - May. 2015 Guests Relations Associate Greeting guests upon arrival and making them feel welcomed. Providing front desk services to the guests and coordinating with bell service and staff management. Processing guest payments delivering mail and messages. Being a source of information on various matters such as transport and restaurants advice. Processing meal and beverages requests. Accommodating general and unique requests of guests. Domino's Pizza May. 2013 - Jan. 2014 Team Member Taking and processing guests orders. Payment and cash handling. Processing meal and beverages requests and suggesting as per desire. Delivering orders. As a team member, taking care of different job responsibilities (Pizza making, stock and inventory checking, door to door flyer distributing, etc.)

Alison (E Learning) 2020 - 2020 Diploma In Operations Management Vinayaka Missions Sikkim University 2014 - 2017 Batchelor Of Arts Lal Bahadur Shastri Training Institute 2013 - 2013 Diploma In Financial According Swami Vivekanand Computer Centre 2007 - 2008 Diploma In Advanced Software Packages

Skills Customer Relations, Administration, Digital marketing, Critical thinking, Technical troubleshooting, Office tools, E-commerce, Shopify, CRM, ZOHO Interest Cycling, Traveling Languages English, Hindi Others LMV Driving (Indian), Technical Troubleshooting, Multitasking Passport Detail Passport No. U6229419 (Valid till 01/07/2030)

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A dedicated customer service professional with 9+ years experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction.