Handymen - Working specialties
Experience:
Customer Service Advisor Arvato/ BMW - Complaints Team
(Feb 2020 – Sept 2020)
Customer service advisor at Arvato, on behalf of BMW and independent retailers working under BMW.
• Answering inbound calls from BMW customers
• Making Outbound calls to close pending complaint cases
• Providing new information to BMW customers on new vehicle releases, recalls vehicle specifications, warranty packs and general information.
• Liaise with customers and independently owned BMW garages to resolve customer complaints.
• Responding to email complaints and queries.
• Keeping up with open complaint cases and responding to customers within a 48-hour window.
• Organising hire cars for customers under warranty.
PA to Head of A&R at Cinq Music
(September 2020 – Jun 2021)
Personal Assistant and Administrator for Fotemah Mba – Head of A&R at Cinq Music Group.
• Assisting with administration duties, sending out emails, and booking /meetings via Zoom and Google Meet.
• Consulting the head of A&R on ideas both for business and personal projects.
• Reaching out to potential artists
• Bridging conversation between artists and the Head of A&R.
French Customer consultant – (Sedgwick/Phillips)
(June 2021 – Nov 2021)
French Customer Consultant and Team supervisor on behalf of Philips Respironics campaign.
to help the company with customer queries regarding a Field of Action Notice/Recall on affected Philips respiratory devices.
• Register patients’ respiratory devices.
• Help customers identify whether their devices have been affected and issue replacements if needed.
• Responsible for overseeing any escalations in all French-speaking countries across all channels.
• Informing and answering customer questions on why certain devices have been affected.
• Updating customers on any new developments regarding their devices. Helping Philips de-escalate any issues, complaints, or client frustrations regarding Field Action Notice.
• Supervising other members of Staff with my manager and acting as a point of translation and auditor for other agents
• Monitoring call quality of other agents.
Consultant & A&R to Head of A&R - Cinq Music/CEO Red Republic Ent (US)
(Jun 2022- Nov 2022)
Consultant and Assisting A&R to Fotemah, Head of A&R at Cinq Music Group.
Consulting the Head of A&R at Cinq Music Group in helping sign and find UK and International talent.
• Helping the company close out distribution deals and agreements.
• Attending Industry networking events
• Negotiating and consulting with other Labels, (Def Jam, Cinq Music and Sony)
• Finding UK and International artists to sign
• Set up Meetings with Execs
• Listening to unreleased music and planning their releases.
• Liaising with the marketing team before releases.
• Maintaining client and artist throughout partnerships
• Consulting artists on the creative process of releasing music
• Artist development for artists in the early stages.
• Negotiating budgets for upcoming artist projects.
• Monitoring house Artists’ projects and growth.
Education:
The University of Northampton
(September 2013 – July 2018)
• Multimedia Journalism (BA Hons) – 2.1
Core modules: Multimedia Journalism, Law and International Media Regulations, Journalism Research and Career Skills, Launchpad Careers in Journalism, Journalism Practical Project, Multimedia Dissertation
Skills:
•. English and French Speaker
• Customer Service
• Calendar Management
• Personal Assistant
• Newsgathering
• A&R/Music Consultancy
• Digital Media
Additionally:
Administrator/PA to Home Manager /Manager to Domestic Staff – Glenside Manor Services Farnborough
Administrator, Home Manager and PA at a Neuro-rehabilitation home for brain injury rehabilitation.
Starting off as an administrator for a probation period of two weeks initially.
Later, offered a position as a PA to Home Manager and later Domestic Manager for all cleaning and hospitality staff.
Admin/Domestic Manager
- In charge of safekeeping all the Master keys of the property
- Monitoring the attendance of all staff
- Checking and replying to emails
- Fire Guarding/Fire warden
- Dealing with all paperwork retaining to staff and Care Home
- Answering phone calls and booking appointments
- Booking training for staff
- Making sure all stock including equipment, uniform, furniture and stationery is always stocked.
- Posting letters/Receiving letters on behalf of the Home.
- Completing new staff starters documents, DBS and Applications forms and safeguarding and updating personal documents.
- Liaising with IT during technical difficulties
- Booking in technicians and maintenance visits for any maintenance work
- Creating Excel spreadsheets for contact retainment and patient confidential information.
- Keeping up with Service users’ birthdays to organise events and cards for them.
- Safekeeping all Service User’s Passport
- Monitoring shift clock-in and out hours to issue to send to Payroll for auditing.
- Creating Shift Rota’s for all Chefs and Domestic Staff, as well as overseeing holiday requests, monthly supervisions and dealing with all queries regarding the domestic staff.
- Safeguarding Service Users. Accounts and expenses; Making sure that all money is properly recorded on paper. electronically and recorded when money is added or removed.
- Collection rent for Staff accommodation.
PA
- Liaise with the Home manager and supervise whilst she is on leave.
- Reporting to her regarding queries or important information about activities during the day.
- Deal with the Home Manager’s personal and professional schedule and diary entries for appointments and meeting
- Holiday requests
- Drafting letters on Behalf of the Company
- Helping to organise meetings and appointments for Service users and Home managers.
- Greetings and accommodating visiting guests.
- Finding accommodation for staff around the home on behalf of Glenside
- Liaising with the hospital in Salisbury regarding Service User’s health and admissions.
- Sending out weekly company invoices to the Glenside Salisbury.
- Cashing in cheques at the Bank into Company Accounts.