Resume Sales in Oman Muscat

Work experience SALES EXECUTIVE Health Cart Limited | November 2020 – Todate - Perform quickly to respond to customer concerns as well as provide foreseeable resolution. - Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. - Retained clients and obtained referrals by promptly resolving customer complaints, adding value and elevating service quality - Operate cash register for cash, check, and credit card transactions with excellent accuracy levels. - Greet customers entering the store and responded promptly to customer needs. - Reconcile cash drawer at the start and end of each shift, accounting for errors, and resolving discrepancies. - Demonstrate product features, answer questions, and redirect objections to highlight positive aspects. - Offer advice and assistance to customers, paying attention to special needs or wants. - Liaise with sales, marketing, and management teams to develop solutions and accomplish shared objectives. - Bolster customer retention by creating and offering unique discount options and inspiring interest in new product lines. - Provide excellent customer care by responding to requests, assisting with product selection and handling ordering functions. - Calculate correct order totals, updated accounts, and maintain detailed records for inventory management. - Manage customer relationships through consultative sales techniques to attain individual sales goals. - Implement seasonal and special discounts, driving customer engagement through promotions. - Study competitors to develop innovative selling strategies. - Ensure scanning customer orders as well as handling payment transaction prompts accurately and in a friendly manner to attain greater customer service and satisfaction. - Ensure a clear mode of communication with all departments and especially the logistics team regarding customers’ issues or urgent orders. - Be a team player and team leader in the company. - Monitoring and reporting on any market initiatives done by the company liaison with the marketing department. Timely closure of marketing initiatives and ensuring movement reports/credit notes are issued. - Field telephone calls and manning the daily operations, managing the stock, keeping updated documentation, and replenishing the diminishing stocks. - Handle E-commerce business transactions. This includes but is not limited to online sales, telecommunication, and social media marketing of health products. - Loans Officer Four (4) Smiles Microfinance | January 2020 – September 2020. - Answered inquiries and provided superior customer service to clients. - Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor. - Developed strong relationships with customers to foster timely payments and account resolution. - Identified and contacted customers with overdue accounts to address payment status. - Developed and implemented marketing campaigns to attract new customers. - Assisted customers in understanding loan terms and conditions to make informed decisions. - Approved loan applications based on customer creditworthiness and provided detailed financial advice. - Assisted customers with completing loan applications and other paperwork. - Obtained copies of applicants' credit histories and reviewed paperwork to determine the feasibility of granting loans. - Documented borrower's information in the loan processing system and resolved any discrepancies. - Developed strong relationships with customers through high levels of customer service. - Monitored the performance of existing loan portfolios to identify and address any issues. - Maintained strict confidentiality of bank records and client information. - Developed strong relationships with customers through high levels of customer service. - Examined customer loan applications for loan approvals and denials. - Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements. - Analyzed potential risks and evaluated loan products to identify suitable options for customers.

- Bachelor of Science in human Nutrition and Dietetics- Karatina University. 2014-2018. - Planning for Monitoring and Evaluation Certificate-University of Philanthropy-2021Oct -2021Dec - Fundamentals of Project Management Certificate -University of Philanthropy-2021 Nov-2021Dec

Self-motivated and driven by targets. Resilience. Strong communication skills – including both verbal and written. The ability to influence and negotiate with others. Commercial awareness. IT skills. Numerical skills.

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I have good interpersonal skills