Experience:
Experience Synopsis
Central Parking Services May 2022 – Till now.
Senior Manager – Operations(HR & Operations)
Managing full-cycle HR & Operations, which primarily include dealing with the Labour officers, Inspectors, Commissioners, and JLs, Payroll Management, Statutory Compliance, other HR related MIS and Data Management, Employee Engagement activities, and Talent Management.
Took care of employment, verification, security procedures, and admission and departure procedures inside the terminals.
150 people are on the team, and there are two phases (2 km in diameter, with 6 floors each).
Project transfer, clearing the backlog, and setting up the new office.
Making contact with labour commissioners to obtain the licence and statutory requirements.
Responding to passenger inquiries for both domestic and international arrival and departure.
Providing services to travellers such as business people, VIP, VVIP, ministers, and government officials to ensure smooth operations.
Providing traffic wardens, cashiers, supervisors, assistant managers, and managers with HR and operational introduction training.
Handling the Accounts team.(Bank deposit, Reconciliation, cashiers)
Connecting with authorities from the Airport Authority of India, holding monthly meetings with the Airport Director and businesses to discuss operational concerns and ensure smooth operations.
To ensure operational excellence and a great employee experience, develop, execute, and improve functional and corporate policies and procedures. Check for compliance with rules, regulations, and procedures.
Conducting weekly meetings and reviews for Supervisors, Assistant Managers, and Managers.
Conduct frequent audits of current systems, methods, policies, and workflows to guarantee efficiencies and legal compliance. Develop various HR-related processes that increase the department's overall effectiveness and end-user efficiency.
Assist in conveying corporate policies and procedures to employees in order to promote and comprehend them and to develop a collaborative working atmosphere that is conducive through successful employee relations activities.
Reporting to the AGM and the client.
Pothys Private Ltd June 2021 – April 2022
Senior Manager - HR & Administration
Handling end to end HR & Admin Operations which majorly includes Talent Acquisition, Payroll Management, Statutory Compliance, various HR related MIS and Data Management and Employee Engagement initiatives, Talent Management, Leaning & Development, Organizational Development initiatives and Administration
Team size 1350 employees with 2.14 Lac Sq Ft.
Project handover, completing the snag list, setup the new store and vendor management.
Handling hostel and mess, ensuring the HSE, printing & stationary.
Handling facilities, travel, vendor management, hotel and overall facilitation from the HR & Admin perspective.
Formulate, implement and improve functional and company policies and procedures to ensure operational excellence and positive employee experience. Monitor adherence to rules, regulations and procedures.
Conduct periodic audits of current systems, procedures, policies and workflows to ensure efficiencies and legal compliance; develop various HR related processes that improve overall effectiveness of the department and end user efficiency.
Assist in communicating company policies and procedures to promote and understanding among the employees and foster a collaborative working environment which is conducive through effective employee relations activities.
Handling contract & on roll employee’s attendance.
Reporting to the directors.
GAOTEK Nov 2020 – May 2021
Manager – Operations & Training(Virtually Working)
Working Virtually (Office location is Canada)
Handling 7 Summit teams (5G, Wireless, VC, Digital Marketing, Cloud, Fiber, XR) .
Providing training to the interns, Team Leader & Team Assistant.
Providing support & training to the interns. Handling the challenges of the teams. Conducting weekly meeting with the team by Skype call.
For the communication using Bitrix tool.
Achieving the daily & monthly targets.
Handling the calling team.
Handling the CRM leads & finalizing the proposals
FF21 Sep 2019 – Jun 2020
Manager – Administration & Operations
Handling 6 branches (2500 rooms)2 lakhs sq ft of Resident space.
Branch Operations, CRM Complaints(Customer Service), Brand Management, Inventory Management, SOP adherence, Team Management, Project Management, Inventory Control, Vendor Management, Audit Controls and IT Management.
Planning the Year budget..
Handling the House Keeping & Securities, Cafeteria & providing the basic amenities to the residents.
Interacting with the vendors. (ID cards, housekeeping, Access control & security, DG, Geyser, Laundry, Hardware, Electricals, Garbage & Water tanker )
Handling the customer related issues.
HR query, Employee relations, employee grievance handling.
Maintaining, troubleshooting & servicing of UPS, CSU units, split AC units, access control system, electrical control panels, electrical distribution system & lifts.
Vendor Management by identifying needs, negotiating optimum price, evaluation quality of service provided and renewal of AMCs, where required.
Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
Providing the annual projections to the Commercial team.
Home Town (Future Group) July 2018 – Aug 2019
Sr. Executive Administration & HR Operations
Handling 33 thousands sq ft of retail space.
Retail Store Management including Store Operations, Sales, Customer Service, Brand Management, Inventory Management, SOP adherence, Visual Merchandising and Team Management, Project Management, Inventory Control, Vendor Management, Audit Controls and IT Management for the store.
Planning the Year budget(OPEX & CAPEX) & P & L.
Handling the House Keeping & Securities, Cafeteria & providing the basic amenities to the employees.
Interacting with the vendors. (ID cards, housekeeping, Access control & security)
Handling the customer related issues.
HR query, Employee relations, employee grievance handling and welfare & HR Helpdesk.
Maintaining, troubleshooting & servicing of UPS, CSU units, split AC units, access control system, electrical control panels, electrical distribution system & lifts.
Vendor Management by identifying needs, negotiating optimum price, evaluation quality of service provided and renewal of AMCs, where required.
Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
Interacting with the government officials regarding Trade License, Traffic commissioner, Labour officer & Fire commissioner. (Laisoning)
Providing the annual projections to the Commercial team.
To plan ways to prevent shrinkage & shoplifting.
To ensure that the Visual merchandising in the store as per the SOP standards.
Lifestyle International Pvt Ltd Sep 2012 – May 2018
Administration Manager
Handling 53 thousands sq ft & 410 employees.
Retail Store Management including Store Operations, Sales, Customer Service, Brand Management, Inventory Management, SOP adherence, Visual Merchandising and Team Management, Project Management, Inventory Control, Vendor Management, Audit Controls and IT Management for the store.
Responsible for the growth of both top-line and bottom-line for the stores.
Planning the Year budget(CAPEX & OPEX) & P & L.
Having overall accountability for growing the sales and profitability throughout each area of the Store.
KPI's and compliance throughout the operation, as well as delivering excellent standards of customer service.
Monitoring the sales, target & monitoring the active customer service.
Monitoring the store expenses within the budget.
Ensuring the buddy system, connect over coffee & employee engagement.
Recognizing & awarding for contributing associates.
Scheduling and lead the Sales meetings.
Handling the Cash & Billing department.
Executing the proper VM standards which will attract the customers.(with different properties)
Ensure proper stocks are maintained.
Handled the projects before the store operations.
Actively monitoring competitor strategies.
To plan ways to prevent shrinkage & shoplifting.
To ensure that the Visual merchandising in the store as per the SOP standards.
Motivate the staff work better & improve individual effectiveness & overall performance.
To ensure that the daily store opening/closing procedure are properly followed as per the SOP.
To ensure that the bin cards in the stock room pertaining to the various departments are properly maintained as per the SOP.
Handling the House Keeping & Securities, Cafeteria & providing the basic amenities to the employees.
Interacting with the vendors. (ID cards, housekeeping, Access control & security)
Handling the customer related issues.
HR query, Employee relations, employee grievance handling and welfare & HR Helpdesk.
Maintaining, troubleshooting & servicing of UPS, CSU units, split AC units, access control system, electrical control panels, electrical distribution system, lifts & Escalators.
Vendor Management by identifying needs, negotiating optimum price, evaluation quality of service provided and renewal of AMCs, where required.
Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances..
Interacting with the government officials (Laisoning)
Providing the annual projections to the Commercial team.
Shoppers Stop Pvt Ltd Mar 2011 – Nov 2011
Unit Admin Head
Handling 59 thousands sq ft & 350 employees.
Interacting with the vendors. (ID cards, Gardening, housekeeping, Access control & security)
Handled the projects before the store operations.
Maintaining, troubleshooting & servicing of D.G Sets, UPS, Air and water cooled central air conditioning, split and window AC units, access control system, electrical control panels, electrical distribution system, lifts & other utility system.
Vendor & Lease Management by identifying needs, negotiating optimum price, evaluation quality of service provided and renewal of AMCs, where required. This billing and invoice management..
Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances..
Handling the customer service department.
Interacting with the government officials (Laisoning)
Providing the weekly and monthly projections to the finance team.
Handling the House Keeping & Securities Department.
Arranging the travel and transportation to my Regional Head.
Reporting to the Regional Head(Mumbai)
Emergency Management Research Institute (EMRI 108) July 2008 – Feb 2011
Sr. Admin & HR – Corporate Service (BPO)
Maintaining the front office.(EPABX)
Handled the infra projects before the operations.
Coordinating with HR team (Recruitment).
Training and Development , Staff welfare, Employee Benefits and Services.
Performance Appraisal and Job Evaluation.
Handling Cafeteria & Facilities team (UPS & Generator).
Handling the stationeries, courier & ticketing.
Providing the weekly and monthly projections to the finance team.
Handling the House Keeping & Securities Department.
Purchasing a materials to the company.(Infrastructure requirements)
Scheduling the interviews and appointment to my COO.
Arranging the travel and transportation to my COO.
Vendor & Lease Management by identifying needs, negotiating optimum price, evaluation quality of service provided and renewal of AMCs, where required. This billing and invoice management. (ID cards, Gardening, housekeeping, Access control & security)
By providing the hostel accommodation & food for the trainees.
Interacting with the government officials.
Maintaining the Asset Register
Providing the cab facilities for guests, managers & call centre guys.
Skills:
Professional Expertise
Administration – Budgeting,(OPEX & CAPEX) Cost Saving, CRM complaints with the TAT, AMCs(NCAMC & CAMC), Legal(Court proceedings), SETUP new office, Vendor Management( Security, Housekeeping, Contract staff, Purchase order, Scrap) and Maintenance.(Power saving)Logistics & Travel Management.
Handled the Projects : Shoppers Stop, Lifestyle International Pvt Ltd, GVK EMRI 108, Future group, FF21, Pothys, Central Parking Services – Airport MLCPs
Equipment and Machinery: Lifts, Hydraulic Parking units, DGs AHUs, VRV & RO units AMCs.
Handling legal matters in terms of any cases related to the management.
Handled Airport recruitment, Security formalities, Entry & Exit formalities.
HR Profile(Induction, Time management, Employee engagement, POSH, Grievances, Performance management, Staff attendance, R n R, Handling interview, End to End, Statutory - All licenses & registers, Future360, Sparsh, Ramco)
Retail Store Management, Store Operations, Sales, Customer Service, Brand Management, Inventory Management, SOP adherence, Visual Merchandising and Team Management, Inventory Control, Vendor Management, Audit Controls and IT Management for the store
Overall accountability for progressive sales and profitability, Operations & P&L.
KPI's and compliance throughout the operation, as well as delivering excellent standards of customer service.
Workmen compensation/Legal compliance/Liaisoning/Medi-claim/Insurance policies/Court case.
First Aid, Fire fighting training & HSE Audit report(Fire Safety)
Key skills: MS office, Pivot table, Power point, Vlook up, Google spread sheet, Google scheduling, Outlook ,
HR Tools: Future 360, Sparsh, Ramco, Workday, ERP.
