Experience:
Customer Service Agent | Yeguah International Hotel | Ghana [ 2017 – 2019 ]
- Responded to customer inquiries via phone, email, and live chat, addressing concerns and providing accurate information about products and services.
- Assisted customers with order placement, tracking, and returns, ensuring timely and hassle-free transactions.
- Resolved customer complaints and issues promptly, demonstrating effective problem-solving skills and maintaining a positive attitude.
- Collaborated with cross-functional teams to improve processes, streamline operations, and enhance the overall customer experience.
- Maintained detailed records of customer interactions and inquiries using CRM software, ensuring accurate and up-to-date information.
Customer Support Specialist | New Africa Construction | Ghana [ 2020 - 2021 ]
- Provided exceptional support to a diverse client base, effectively explaining product features, pricing, and technical specifications.
- Managed a high volume of incoming calls, consistently meeting or exceeding performance metrics for response time and customer satisfaction.
- Identified opportunities to upsell and cross-sell products, contributing to increased revenue and customer loyalty.
- Conducted training sessions for new hires, sharing best practices and enhancing team knowledge of customer service strategies.
- Collaborated with the marketing team to develop and update customer-facing materials, including FAQs, guides, and tutorials.
Airport Ramp Loader | Transguard Group LLC | Dubai, UAE [ 2021 – Present ]
- driving baggage and freight between planes and airport terminals or cargo buildings.
- loading and unload aircraft.
- operating equipment such as cargo and belt loaders, lift trucks, ramp tractors and loading systems.
- help position loading ramps, passenger ramps and other equipment.
Education:
● Diploma in Communication
- Relevant coursework: Customer Service Strategies, Marketing Principles.
● High School Certificate
Skills:
- Excellent verbal and written communication skills
- Strong interpersonal and problem-solving abilities
- Proficient in CRM software and Microsoft Office Suite
- Ability to multitask and manage time effectively
- Knowledge of customer service best practices and techniques
Additionally:
✓ I do hereby certify that the above – mentioned particulars are true and accurate to the best of my knowledge.
Yours Faithfully
Bismark Boateng Obeng
+971 566 040 856
