Resume Account payable, Account receivable, Customer service, General Job, French language Job in Philippines

Sep 2020 – Sep 2021 CAPGEMINI PHILIPPINES Senior Associate (Finance contact center) Manage tickets (Web, chat and call) in the case management tool Service Now. Provides support on Accounts Payable, Order to Cash and Procurement related queries . First point of contact for all employees on finance related queries. Manage several application requests in a timely manner Specifically: Oracle E-Business , Kofax. Works closely with the other department (Procurement, Payment, Posting, Coding and Approvers ) in order to solve issues. Nov 2014 - Jun 2020 INFOSYS BPO LIMITED PHILIPPINES Process Specialist for PtP Domain Answering vendor’s enquiries related to the status of invoices Receiving invoices and processing them for payment in SAP Contacting vendors in order to receive missing information Solving issues with not paid invoices by identifying the problem and coordinating other teams to solve it Cooperating with Infosys Pune (Coding, Posting and Payment teams ) in order to solve issues blocking the payments to vendors Cooperating with Infosys Łódź (Scanning team) Cooperating with the Client (Philips AccOps ) Escalating issues and suggesting solutions Investigating issues like incorrect bank data, IBAN, short payments , missing invoices , Bank key. GR/ IR reconciliaation and solving Debit Balance Providing proof of payment (remittance advice) Chasing approvers in order to expedite payment Reconciliation of accounts for Philips France Review, Analyze customer accounts in SAP Sending SOA to customers . Ensuring that payments are done on due dates Dispute Management. May 2013- Dec 2013 MOUNTCAMEROON LTD Personal Assistant (French) Dealing with incoming emails often corresponding on behalf of the manager Preparing documents , reports and presentations Financial accounting of every monthly running costs Screening phone calls , enquiries and requests, and handling them when appropriate Meeting and greeting visitors at all levels of seniority Organizing and maintaining diaries and making appointments Organizing and attending meetings and ensuring the manager is well prepared for meetings.

AUGUST 2020 MBA Business Strategy in the International MBA Institute 2012 - 2013 Bilingual training in the Douala Linguistic Centre, Cameroon 2008 - 2009 Bachelor’s degree in Applied Mathematics, Douala University, Cameroon 2005 A levels in Mathematics and Biology, Government High School in Nkongsamba, Cameroon

SAP, Oracle E-Business suite Service now and Cloud Applications Advanced user of Excel Outlook, Word, PowerPoint, Customer service skills Lean foundation training Accounting fundamentals (AR,AP,GL) Statistics and probability Team player Fast learner Trainable and adaptivity Good communication Ability to blend in a multicultural environment

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VOLONTEERING Provide free online French course for children Volunteer painter/cleaner in primary schools Clothes and food collection for homeless people Shows and entertainment for Children Founder of Amour&Multitalent (Share love and talents, Trainings , Build our potential)