Bismark Boateng Obeng

Experience: Customer Service Agent | Yeguah International Hotel | Ghana [ 2017 – 2019 ] - Responded to customer inquiries via phone, email, and live chat, addressing concerns and providing accurate information about products and services. - Assisted customers with order placement, tracking, and returns, ensuring timely and hassle-free transactions. - Resolved customer complaints and issues promptly, demonstrating effective problem-solving skills and maintaining a positive attitude. - Collaborated with cross-functional teams to improve processes, streamline operations, and enhance the overall customer experience. - Maintained detailed records of customer interactions and inquiries using CRM software, ensuring accurate and up-to-date information. Customer Support Specialist | New Africa Construction | Ghana [ 2020 - 2021 ] - Provided exceptional support to a diverse client base, effectively explaining product features, pricing, and technical specifications. - Managed a high volume of incoming calls, consistently meeting or exceeding performance metrics for response time and customer satisfaction. - Identified opportunities to upsell and cross-sell products, contributing to increased revenue and customer loyalty. - Conducted training sessions for new hires, sharing best practices and enhancing team knowledge of customer service strategies. - Collaborated with the marketing team to develop and update customer-facing materials, including FAQs, guides, and tutorials. Airport Ramp Loader | Transguard Group LLC | Dubai, UAE [ 2021 – Present ] - driving baggage and freight between planes and airport terminals or cargo buildings. - loading and unload aircraft. - operating equipment such as cargo and belt loaders, lift trucks, ramp tractors and loading systems. - help position loading ramps, passenger ramps and other equipment.

Speciality: Assistant / Storekeeper / Customer Service