Hossana De Guzman

Experience: Kuwait Nailicious Spa and Salon (Oct 2019 to Present) Manager Responsibilities • Supervising the salon and the staff • Meet and greet the customers • Check the accounts of daily and monthly sales and report to the owner • Checking the availability of the stocks • Scheduling appointments of clients Baker Hughes, a GE company (May 2019 – Sept 2019) AMO Admin / Executive assistant Responsibilities • GRO follow ups and document submission • Getting flight options and booking tickets • Organizing meetings, events and team engagements • Tracking facility work, purchase orders and expenses • Encoding and submission of time sheets to payroll of the employees • Setting up candidates for interviews • Filing document sheets to excel • Making power point slides for events and presentations • Follow up of manager’s meetings and business requests • Organizing staff housing, transportation and visa arrangements • Following of safety quality and delivery of products • Maintaining and stocking office supplies • Raising JMP (Journey Managers Plan) The Palms Beach Hotel and Spa (December 2018 – May 2019) Lobby Hostess Responsibilities • Ensure that customer needs and desires are met • Ensure that lobby area is tidy and presentable • Greet customers as they step into the hotel facility • Provide helpful and inviting environment for guests • Ensure book registration of each guest as they arrive • Coordinate the activities of other hotel workers • Answer questions asked by guests • Constantly remind servers of guests waiting • Getting guest feed backs or comments • Ensuring the guest complaints be forwarded to the manager and reciprocate with quick action AL Manshar Rotana Hotel (December 2016 –December 2018) Waitress / Room Service Responsibilities • Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the hotel • Greet and seat customers and serve them in a professional, discreet and personalized way • Acquire in depth knowledge of the Food & Beverage menu of the assigned outlet in order to assist and provide advice to guests • Consistently monitor quality of food being served • Practice good customer relations and attend to customer complaints / queries satisfactorily • Responsible of maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment • Responsible for all service preparations before, during and after the service (mis-en place and mis-en-scene) • Comply with the hotel environmental, health and safety policies and procedures United Arab Emirates (Abu Dhabi) La Brioche (June 2014 – Nov 2016) Saleslady/Cashier Responsibilities • Cashier, Serving the customers, Taking orders on phone. • Making inventory. • Handle cash and credit sales, and close out till at the end of the day. • Assist in cleaning and maintenance of the store. • Make sales, answer customers' questions, channel customer complaints to proper avenues. • Assist in the training of store staff and volunteers • Provide a safe and welcoming retail environment to customers of all abilities/experience Kuwait La Baguette Gen. trading and contracting Co. (June 2012 - Dec 2013) Sales Lady Responsibilities • Baking pastries and sales. Taking orders and customizing cakes according to customer preference. • Handle cash and credit sales, and close out till at the end of the day • Process, price and shelve incoming products • Assist in cleaning and maintenance of the store • Maintain shelf organization & stocking • Assist in the training of store staff and volunteers • Provide a safe and welcoming retail environment to customers of all abilities/experience G.C.A.G Company - Kamiseta (April 2006 - May 2008) Sales Staff Responsibilities • Get the stocks displayed from stock room to the showroom. -Assist the customers. • Process, price and shelve incoming products • Assist in cleaning and maintenance of the store • Maintain shelf organization & stocking • Make sales, answer customers' questions, channel customer complaints to proper avenues • Assist in the training of store staff and volunteers HOBBIES/SKILLS • Excellent spoken, written and reading skills in English, Tagalog, and basic Arabic • Traveling • Personal Fitness • Interacting with People RECOGNITIONS • Employee of the month for July 2019 (Baker Hughes, Kuwait) • Outstanding performer of the month for August 2017 (Al Manshar Rotana, Kuwait) • Letter of appreciation for hard work ( Al Manshar Rotana, Kuwait) • Highest Up-Seller (AL Manshar Rotana, Kuwait) • Certificate of commendation (Kamiseta, Philippines) • Best seller of the month (Kamiseta, Philippines)

Speciality: Cruise ship job in Hospitality sector