Victor Ikoku

Experience: FINANCE ADMINISTRATOR (Contract) TRANSPORT INFRASTRUCTURE IRELAND • Recorded all details of invoices received in the Tolling Operations/PPP payment ledgers (daily). • Managed receipts and filled all invoices for the Tolling Business (daily). • Reviewed some of the invoices if recalculation is required (daily). • Managed the receipt of eFlow bank correspondence along with other members of the tolling team (daily). • Assisted in audits and any queries arising where relevant. • Managed administration for the LEVTI and Alt-Fuel programmes while assisting the TII Interoperability Manager. PROJECT LEAD (Contract) AM TRUST INTERNATIONAL FINANCIAL COMPANY • Established and outlined project strategy, keeping staff aligned on common goals. • Managed significant remediation project, including tracking project progress, and working with many parties to revise necessary contracts to include SLA addendum. • Gave weekly updates on the project's development and the status of specific pieces. • Management of audit finding action points communication with Third Party Administrators (TPAs) to get evidence of action point closure. • Data from Bordereau were interpreted and examined (claims, premium, reserves). • Conducted regular audits to uphold strong standards and project compliance. DATA ADMINISTRATOR (Contract) CITI BANK IRELAND • Processed and checked APAC data which included Citibank China and Korea. • Developed a strong active program pipeline and kept track of items being closed for both new and current programs. • Worked directly with the Internal client teams to establish customer priorities, account plans, and goal setting. • Frequent phone conversations with clients to monitor progress and needs. • Modified current databases to satisfy certain requirements. Business Development Intern YANDI BUSINESS DEVELOPMENT INTERN • Managed 2 clients while developing time management skills and consumer relationships. • Continual attention to detail was established by logistics research, which helped to maintain company integrity. • Enhanced operational efficiencies by disseminating recommendations for knowledge-based processes and procedures. • Reduced consumer queries by 25% while supervising the development of virtual assistants to respond to complaints quickly. • Identified and closed new business opportunities through strategic networking, enhancing valuable client bases.

Speciality: Business Analyst