Ahmed Ghabri

Experience: Front desk senior Aug 2022 - Aug 2023 Hotel Royal Victoria, Tunisia Data entry into MS Word, Excel and Outlook Answers main telephone line giving name of work unit The Keating building is a restricted-access building, and the receptionist will be the first point of contact Receives, separates and distributes incoming mail or other materials to BIO5 staff and building occupants Directs deliveries to the loading dock and coordinates large delivery items with the Facility Manager Provides general office support, such as filing, sending and distributing faxes, sending express mail, handling large copying/printing jobs, typing general correspondence Prompt delivery of incoming mail to Executive floor Back up Office Coordinator duties Serve as the front desk receptionist Real Estate Customer relations Jackpot Immo, Tunisia Build relationships with key employees among customers Create plans to address clients’ business needs Schedule regular meetings with customers to ensure they are satisfied Act as point of contact for complaints and escalate issues as appropriate Help sales team up-sell or cross-sell services and products Ensure both the company and clients adhere to contract terms Study competition to find new ways to retain customers Set sales and revenue targets and work diligently to meet them Customer relations Beverlly hills Café, Tunisia May 2018 - Jul 2022 Nov 2017 - Apr 2018 Providing excellent wait service to ensure satisfaction Making menu recommendations, answering questions and sharing additional information with restaurant patrons Greet and escort customers to their tables Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies) Communicate order details to the Kitchen Staff Follow all relevant health department regulations Provide excellent customer service to guests Customer Relations Specialist Ghabri Traiding, Tunisia Jan 2012 - Mar 2017 Ensure compliance with local and international regulations, such as customs requirements, import/export laws, and relevant certifications for pharmaceutical and biomedical products. Collaborate with logistics providers, freight forwarders, and shipping agents to arrange the transportation of goods, track shipments, and resolve any logistical challenges that may arise. Advise customers on import and export restrictions, tariff systems, insurance requirements, quotas, or other customs-related matters. Identify potential risks and implement appropriate measures to mitigate them, such as addressing delays, customs issues, or transportation disruptions. Provide support to customers regarding shipment-related inquiries, delivery status, and documentation requirements, ensuring a high level of customer satisfaction. Monitor or trace the location of goods and monitor inventories of products or materials. Confer with officials in various agencies to facilitate clearance of goods through customs and quarantine. Monitor and evaluate performance based on agreed requirements and initiate/support improvement actions when process falls short of required performance.

Speciality: Sales Man