Edier Roger Lopes

Experience: Hospitality – Front Desk Receptionist – Concierge Aviation and Tourism – Airport Agent – TA Amadeus GDS Ticketing I worked around the globe searching great experiences and learning about different market knowledge, in the Middle East, Asia, South America and the South Pacific. I generally expect to be honored with an offer to join the organization, it will be a great pleasure to talk to you a bit more and share some experiences. Employment History Emirates Airline Expert Consultant GDS Ticketing Dubai, UAE AUG 2023 – Present Sales customer services, multilingual performance to multiple global markets, passengers and travel agencies support, special request arrange and various procedures regarding reservations, ticketing, refund, changes and upgrades related to all Emirates Airlines global network, as well partners as Qantas and Air Canada. Multilingual Social Media Content Moderator, Teleperformance, Colombia, Bogotá, Colombia M AY 2 0 2 2 — JUL 2023 Working as a multilingual social media content moderator in Bogotá, I performer multiples different sources of content moderation's, regarding policies infractions, fast data analysis, BPO deeply skills regarding effective communication, issues solver, team management, fast KPI and higher CES achievement. Resort Ambassador Supervisor, Siyam World Resort – Maldives, Male, Maldives D E C E M B E R 2 0 2 1 — M AY 2 0 2 2 As the guest relation supervisor for LATAM market. I delivered guest brilliant experiences guaranteed, fast and practical resolution approach in interpersonal relations, luxurious and exclusive ''welcome, stay and farewell'' interaction in English, Portuguese and Spanish. Guest fast and practical resolution approach in a personalized way, luxurious and exclusive ''welcome, stay and farewell''. Customer Service - Swiss International Air Line, Mindpearl, Suva, Fiji Islands N O V E M B E R 2 0 1 7 — M A R C H 2 0 1 9 I work as GSD Amadeus Ticketing Expert, B2B-CSR, for EU and LATAM Market, providing support to the Swiss and Lufthansa passengers as well travel agencies, via e-mail and telephone, providing information and services involving ours fares, procedures as well many Airport services via Amadeus I used to do new sales, cancellations and tickets changes. Executive Lounge Concierge, Marriott Marquis Doha , Doha, Qatar J A N U A R Y 2 0 1 6 — F E B R U A R Y 2 0 1 7 Daily reservations, schedules and performed the setup of the private meeting rooms. I used to check in and checked out the VIP guests from to the executive lounge, it was my duty to manage and check the stocks of all the perishables used in the lounge, I host and socialize among the guests and discretely coordinate their access to the lounge private areas.

Speciality: Front Desk Receptionist