Martin Wambugu

Experience: EXPERIENCE Steward – April 2023 – Now Jazz Restaurant, Othaya • Washing dishes, cleaning and disinfecting surfaces • Preparing ingredients and assisting the chef • Restocking supplies for servers hence reducing turn-around time by 17% • Setting up tables and chairs before and after business Customer Service Agent – Oct 2022 – Dec 2022 Urban Hospitality, Doha • Managed smooth flow of passengers in and out of the metro station, especially in peak hours and after soccer matches. • Listened attentively to questions or concerns, and responding promptly and accurately • Maintained a positive, empathetic and professional attitude towards all passengers and staff members • Communicated to passengers through various channels like loud hailers and signage, which boosted flow by 6% Shift Leader – May 2020 – Feb 2022 Greenhills Hotel, Nyeri • Managed schedules, accepting time off requests and finding coverage for short shifts. • Identified stock imperfections, assigning grades and noting production concerns based on regular inspections. • Coached team members with techniques necessary to complete job tasks with 14% more efficiency. • Assisted staff members during busy hours and finished tasks 8% faster. Operations Team Lead – Mar 2019 – Sept 2019 Facilities Management & Maintenance, Doha • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements. • Trained and mentored all personnel which maximized quality of service and performance by 6%. • Placed orders for housekeeping supplies and guest toiletries. • Assisted staff members during busy hours and finished tasks 11% faster. Cashier – Feb 2017 – Jan 2019 Jumuia Coffee House, Nairobi • Provided friendly service and assistance to clients which fostered 12% growth in customer loyalty and satisfaction. • Operated cash register for cash, check and credit card transactions responsibly with 99% accurately. • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. • Assisted with daily facility checklists for cleaning surfaces, arranging furniture and collecting trash. Steward – Oct 2014 – Dec 2016 Baskin-Robbins, Doha • Operated cash register for cash, check and credit card transactions with a 99% accuracy. • Helped customers complete purchases, locate items and join reward programs which in turn boosted customer happiness by 7%. • Verified accuracy of online order pickups, reducing dissatisfied service metrics and improving return patronage by 12%. • Maintained clean and comfortable environments by dusting walls, polishing windows, cleaning and disinfecting surfaces. Patient Services Coordinator – Nov 2011 – Aug 2014 Aga Khan Hospital, Nairobi • Telephoned and interviewed patients or family members to obtain pre-registration information which improved patient flow by 11%. • Followed up patient with post-visit summary via telephone or email which maintained constant care and boosted customer satisfaction by 9%. • Operated cash register for cash, check and credit card transactions responsibly and with 99% accurately. • Respected patients by recognizing rights and maintaining confidentiality.

Speciality: Steward