Ethan Ward

Experience: Stock Controller at Schuh Limited-Metrocentre (May 2022 to Present): Responsibilities include stock management, online order dispatch, emailing stock warehouses, code-based organisation of stock, preparation for future stock, customer sales assistance, adapting to the opening of a new store, cleaning, and meeting time-based targets. Network Design and Security Assistant at ITNET-Doha, Qatar (September 2023): Duties included participating in the design and implementation of network layouts for small to medium-sized businesses, configuring and deploying Cisco hardware, supporting the installation and maintenance of security systems, setting up and managing servers (DHCP, DNS, and web servers), and providing technical support to clients. Burger King Crew Member at Burger King-Newcastle upon Tyne (January 2022 to March 2022): Responsibilities included customer service, food preparation, cleaning, and working as part of a team to ensure efficient restaurant operations. Online Sales Assistant at Manhua Cha-Newcastle upon Tyne (July 2021 to September 2021): Duties included stock management, restocking from the warehouse, using Shopify, emailing customers, printing labels, packing orders, quality control, updating the store live, assembling products, and meeting daily order deadlines. Customer Service Advisor at Ocado Group-Sunderland (August 2020 to July 2021): Responsibilities included handling phone calls, emails, and web chats, assisting customers with issues related to deliveries and the website, dealing with payment details, contacting drivers and warehouse staff, resolving complex customer issues, and working both in the office and remotely. Bartender at Horden Social Club (August 2017 to August 2020): Duties included helping with customer queries and complaints, working on tills, handling money, collecting and cleaning glasses, distributing drinks, managing and memorising stock, organising delivered stock, and working within a team. Volunteer at St Hild's College Church of England Aided Primary School (January 2017 to June 2017): Responsibilities included supporting children in reading, assessing their reading levels, providing feedback, documenting progress, discussing reading skills with teachers, and working alongside staff, admin, and pupils.

Speciality: Network and Systems Administrator