Ahtisham UL hassan

Description

I am a highly skilled professional with extensive experience across diverse roles, including call center operations, B2B sales, truck dispatching, and customer experience management. I have handled inbound and outbound sales, queries, and solutions as a Vodafone customer care and sales agent, showcasing exceptional communication and problem-solving abilities. My expertise extends to truck dispatching and logistics, where I booked loads for drivers in the US, managed pickup and drop-off documentation, handled BOLs and rate confirmations, and negotiated with brokers to secure optimal rates while building strong relationships. Currently, as a Customer Experience Manager in Thailand, I strengthen client relations, resolve issues efficiently, and thrive in a fast-paced environment. With advanced English proficiency, exceptional typing speed (60 WPM), and proficiency in Microsoft Office, I excel in inventory management, logistics, and data entry. My diverse skill set includes customer service, rapport building, sales administration, and leadership. I strive to leverage my expertise in a dynamic organization, driving growth and delivering exceptional results.