S DINESHKUMAR SANDRAKUMAR

Experience: Medical Sales Representative | (Polymedic Trading Enterprise, Singapore) December 2024 – February 2025 • Promote and sell medical products, such as pharmaceutical drugs, medical devices, or diagnostic equipment, to healthcare professionals (doctors, nurses, pharmacists) and medical facilities. • Build and maintain strong relationships with healthcare professionals, hospital buyers, and medical facility administrators. • Prepare and deliver sales reports, including detailed account management, sales figures, and potential leads. • Analyze customer needs and tailor presentations to meet the needs of specific clients or medical practices. TECHNICAL SPECIALIST | (TDCX Malaysia) January 2024 – December 2024 • Provided technical support and assistance related to drones and various electronic products to customers from various regions via phone, email, and chat channels. • Manages feedback/complaints and liaise with back-end support to resolve members’ issues. • Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance with our service standards ADVISOR I, TECHNICAL SUPPORT (Facebook ARVR) Concentrix CVG Malaysia November 2022 – April 2023 • Provided technical support and assistance to customers via phone, email, and chat channels. • Diagnosed and resolved hardware and software issues for a range of products and services. • Documented customer interactions and solutions in the CRM system. • Collaborated with cross-functional teams to improve product quality and customer satisfaction. CUSTOMER SERVICE EXECUTIVE |SCICOM (MSC) Berhad January 2021– May 2022 • Managed a high volume of customer inquiries via phone, email, and chat support channels. • Resolved customer complaints and issues in a timely and professional manner, ensuring customer satisfaction. • Built and maintained strong relationships with clients to promote loyalty and retention. PETROLEUM ENGINEER (INTERNSHIP) | Deleum Rotary Services SDN BHD May 2019 – December 2019 • Provided technical support for the project engineering department, focusing on overhauling processes and rotating equipment with a power capacity of up to 30 kW. • Collaborated with project engineers to analyze equipment performance and identify areas for improvement. • Participated in equipment overhaul projects, including disassembly, inspection, repair, and reassembly of rotating machinery such as pumps, motors, and turbines. • Conducted troubleshooting activitiesto diagnose equipment malfunctions and implement corrective actions to minimize downtime. • Assisted in the development of maintenance procedures and documentation to ensure compliance with industry standards and regulations. • Communicated with vendors and suppliers to procure necessary parts and materials for equipment overhaul projects. • Provided training and guidance to junior technical supportstaff to enhance their skills and knowledge in equipment maintenance and repair.

Speciality: Petroleum Engineer