Matias Leandro Boggon

Experience: IT Technician Oct 2020 - Oct 2022 · 2 yrs 1 mo Mar del Plata, Buenos Aires Province, Argentina · On-site As an IT Technician, providing assistance to public organisms, private companies, accounting and legal firms, I was dedicated to: ● Provide on-site and remote technical support. ● Install operating systems, including their respective email configurations and software packages. ● Administer networks and systems. ● Perform and manage OS, VM, and email backups. ● Upgrade laptop and desktop computers (Hardware/Software). ● Configure and administer HIKVISION access controls, IP/analog cameras, and DVR/NVR. ● Install and repair printers. ● Administer M365 Exchange and ESET ESMC. ● Conduct technical diagnostics, create reports, and manage budgeting. ● Program accounting systems using VBA and/or Python. ● Administer email hosting (POP3, IMAP). Technical Support Specialist - T1 Hornetsecurity · Full-time Oct 2022 - Present · 2 yrs 7 mos Tandil, Buenos Aires Province, Argentina · Hybrid As a Technical Support Specialist, I am dedicated to: ● Diagnose and resolve corporate clients’ technical issues via telephone, email, and online chat, covering areas such as system configurations, product functionality, and bugs/enhancements. ● Build personal customer relationships, focusing on delivering an exceptional customer experience. ● Escalate issues to the development team and coordinate the resolution process until issues are solved. ● Convey customer feedback to product development staff. ● Keep customers informed on the resolution process and timelines. ● Collaborate with other teams to provide comprehensive and high-quality support. ● Assist in user education. ● Work in a 24/7 shift system, ensuring planning reliability.

Speciality: Computer Support Specialists