Nimitha Ranchod

Experience: Experience Customer Care Executive & IELTS Counsellor Enbee Education Center | Vapi, India | September 2021 - Present -Delivered personalised IELTS training (Academic & General) for Listening, Reading, Writing, and Speaking modules, helping students improve scores through structured learning. -Conducted one-on-one coaching and counselling sessions to address exam anxiety, boost confidence, and support academic goal-setting. -Managed and updated detailed employee attendance sheets, ensuring punctuality, performance tracking, and effective classroom management. -Worked as a Junior Administrative Assistant, providing administrative support such as data entry, document preparation, and internal coordination. -Developed tailored lesson plans and practice exercises based on individual learning needs and skill gaps. -Maintained accurate student records and progress reports using CRM tools for follow-ups, scheduling, and client support. -Served as the first point of contact at the front desk, providing professional customer service and promoting additional course offerings. Jr. Administrative Assistant Hotel Shree Daan | Vapi, India | January 2021 - September 2021 -Managed daily front-office operations, including welcoming guests and resolving enquiries efficiently. -Maintained accurate records of guests, inventory, and reports using internal systems to support smooth hotel operations. -Provided clerical and administrative support, including data entry, document preparation, and internal coordination, while also working as a junior administrative assistant. -Handled internal and external communication with professionalism, ensuring timely delivery of messages and resolutions. -Assisted in organising small events, guest services, and room allocations, demonstrating multitasking abilities in a busy hospitality environment. -Identified areas for process improvement and suggested updates that improved customer service delivery and internal workflows.

Speciality: Administrative assistant