Amel Iftikhar

Experience: Riomed Limited (18 East Links Tollgate, Eastleigh SO53 3TG) (September 2018- Current) Role: Head of projects Healthcare SaaS Provider | Cloud-Based Solutions | Hybrid Role Riomed Ltd provides digital healthcare solutions across the UK through a robust SaaS platform, enhancing operational workflows for public and private sector clients. Key Responsibilities: • Led critical high-risk meetings with internal and external stakeholders to align expectations and de-escalate project issues. • Assumed responsibility for challenging projects under tight deadlines, resolving cross-functional conflicts and driving project success. • Proactively identified, assessed, and mitigated project risks, ensuring business continuity and stakeholder confidence. • Lead the end-to-end implementation of 14+ concurrent IT projects, managing the full lifecycle from requirements gathering and scoping to go-live and support. • Direct a team of 10 project managers and assistant project managers, ensuring delivery quality, timeline adherence, and resource optimization. • Serve as the lead project manager on high-value, high-impact initiatives including digital systems for Civil Aviation Authority, Network Rail, and Scottish Government Healthcare. • Collaborate with internal teams including product development, QA, customer success, and technical support to align project goals with business objectives. • Chair project steering committee meetings, presenting updates, risk assessments, and mitigation strategies to executive stakeholders. • Conduct detailed planning sessions, setting project milestones, assigning tasks, tracking KPIs, and ensuring adherence to project governance frameworks. • Oversee training programs and user onboarding for clients transitioning from legacy systems to Riomed’s SaaS platform. • Drive continuous improvement by implementing standardized PMO practices, enhancing team productivity and delivery quality. Key Achievements: • Delivered and implemented SaaS-based digital solutions for major national clients including South West Police Forces, the Civil Aviation Authority, and multiple NHS providers across the UK. • Promoted from customer service apprentice to Head of UK Projects in under 5 years. • Successfully delivered 3 major public sector transformation projects valued at over £5M collectively. • Reduced project delivery time by 18% through the introduction of a hybrid Agile-Waterfall approach. • Developed and led recruitment, onboarding, and career progression for the entire project team.

Speciality: Project manager