Jamilya Alkeyeva

Experience: Reservationists Zuma Dubai, Abu-Dhabi, ROKA 2020-Currently, Zuma Restaurant, Dubai, United Arab Emirates. - -Taking incoming bookings for 3 venues considering client preferences. - -Execute reservations via emails. - -Explaining conception of the venues with a strong knowledge of the company policies. - -Perform duties ( Cover analysis, call back, function sheets, web bookings) - -Confidently using Seven rooms, Network links payments - -Preparing weekly meeting points - -Handling conversation with difficult clients, problem solving skills. - -Multitask skills and good time-management. Waitress Zuma Dubai 2019-2020, Zuma Dubai, Dubai, UAE. - Provide the perfect service experience for restaurant patrons - Ensure the guest feels important and welcome in the restaurant - Look for ways to consolidate service and increase table turns - Present menu, answer questions, and make menu recommendations - Serve customers in an accommodating manner - Must know all food liquor, beer, wine, and dishes - Apply positive suggestive sales approach to guide guests - Maintain table cleanliness, bus tables, remove dirty plates - Assist in keeping the restaurant clean and safe - Provide responsible service of alcoholic beverages - Deliver food and beverages to any table as needed - Report to property on time and in proper uniform - Process payments of food and drink orders - Coordinate with kitchen staff to deliver accurate food orders Captain/Team Leader 2018 – 2019, Creneau International Middle East, Belgian Beer Cafe, Souq Madinat, Dubai, UAE Team Leader 2016 –2018, Steigenberger Hotel Business Bay, Dubai, UAE - -Consistently offer professional, friendly and excellent service. - -Lead and supervise the day-to-day operation of the department to ensure service standards are followed. - -Handle Guest concerns and react quickly, logging and notifying the proper areas. - -Actively participate in daily briefing, daily warm up and department meetings. - -Report closed checks by method of payment ( Visa, Master, Cash ) - -Cashiering. - -Follow all safety and sanitation policies. Assistant manager 2013-2016, Lounge-restaurant “Barkhat”, Astana, Kazakhstan

Speciality: Hotel/Restaurants/Sales