ANIEKAN JACOB

Experience: WORK EXPERIENCE ASSISTANT CLEARING OFFICER(NYSC) |MARCH 2020 - FEBRUARY 2021| Aba North LGA, Abia State. ♦ Oversaw calendar maintenance, appointment scheduling and expense report preparation. ♦ Composed, prepared, edited, and distributed correspondence and other documents. ♦ Assisted in corps member’s clearance, thumb printing, face capturing, and error-free documentation. ♦ Keeping an inventory of office supplies and ordering new materials as needed. BANK TELLER First City Monument Bank, Aba, Abia State. ♦ Performed as a team member in cross-selling bank products to customers at every opportunity to meet sales goals regarding accounts, credit cards, and loans. ♦ Promoted the benefits of FCMB's products rather than the basic information which helped build a better relationship with customers and match them with a product based on their own individual needs. ♦ Maintained appropriate cash limits, cashed cheques, established deposits and issued cashier's checks, cash orders, money advances and fund transfers. ♦ Provided training for new employees, and performed cash management, customer service, and balanced cash drawer. ♦ Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services. ♦ Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills. ♦ Reconciled cash drawer and resolved discrepancies. ♦ Processed customer transactions promptly, minimizing wait times. VAULT CUSTODIAN First City Monument Bank, Aba, Abia State. ♦ Balanced staff and vault at end of day and secured monies in accordance with established procedures. ♦ Adhere to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft. ♦ Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance. ATM(AUTOMATED TELLER MACHINE) CUSTODIAN First City Monument Bank, Aba, Abia State. ♦ Evacuated systems according to predetermined checklist and noted issues. ♦ Serviced ATM machines for expedient repairs and, minimal downtime. ♦ Applied knowledge of standard equipment and manufacturer repairs guidelines. ♦ Demonstrate increased knowledge of company products and equipment CUSTOMER SERVICE REPRESENTATIVE First City Monument Bank, Aba, Abia State. ♦ Leverage sales expertise to promote products and capitalize on upsell opportunities. ♦ Investigated and resolved customer inquiries and complaints quickly. ♦ Collaborated with staff members to enhance customer service experience and exceed team goals through effective client’s satisfaction rates. ♦ Coordinated timely responses to online customers communications= and researched complex issues. ♦ Followed up with customers about resolved issues to maintain high standards of customer service.

Speciality: BANK TELLER , SALES REPS, CASHIER, CUSTOMER SERVICE REPS, VA...