Agent-At Your Service vacancy in China

PLACEMENT SUMMARY Answer, document, and also procedure all guest requests, questions, or issues via telephone, e-mail, conversation, and mobile interaction tools. Operate telephone switchboard, process guest ask for wake-up phone calls, as well as linking and directing contact us to the suitable expansion. Obtain, record, and relay messages properly. Log all guest requests or problems into computer, contact ideal individual or division (e.g., Bellperson, Home Cleaning), as well as adhere to up with guest to ensure their demand has been dealt with to their satisfaction. Supply info to guests regarding room functions, residential or commercial property features, as well as towns of rate of interest. Might procedure space solution orders, solution questions on menu choice and document transactions in point-of-sale system. Help guests with accessing internet and also guestroom amusement. Adhere to all business plans and treatments guarantee consistent as well as personal look are tidy and also specialist keep confidentiality of exclusive details as well as secure firm possessions. Welcome and also recognize all guests according to business criteria, expect and also address visitors' service demands, assist individuals with handicaps, and also give thanks to guests with genuine appreciation. Talk to others making use of clear and also professional language, as well as address telephones making use of appropriate rules. Develop and also keep favorable working connections with others, as well as assistance group to reach usual goals. Follow quality guarantee expectations and criteria. Read and also aesthetically validate information in a selection of layouts stand, rest, or walk for an extended time period or for a whole job shift. Move, raise, carry, press, pull, and location things weighing much less than or equivalent to 10 pounds without aid. Carry out various other practical job responsibilities as requested by Supervisors. Marriott International is an equal opportunity employer.We believe in employing a diverse workforce and sustaining a comprehensive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability as well as expert standing, or any kind of various other basis covered under relevant legislation. Show Much more