Job Summary.
1. Hardware & amp Software Monitoring
a. Monitor the successful operation of all workstations by providing technological experience and also detailed analysis.
b. Monitoring CPU, memory as well as hard disk application.
c. L2 troubleshooting for all software program & amp equipment issues making use of remote capture tools.
d. Keeping track of the event customer as well as generating records
2. Endpoint Security
a. Native & amp third-party antivirus administration.
b. Troubleshoot update concerns.
c. Execute remediation (according to advisory) incase of danger.
d. Monitor utilizing AV console( server/database) as defined in SOP
3. Client Applications:
a. Install, Configure and also repair client applications individually.
b. Assistance manuscript advancement, production, updation and upkeep of applications Technical Skills:
a. Network Elements, Instruments (F)
b. Solutions Management (F)
c. MS Exchange Web server (F)
d. Storage space & amp Back-up Administration (F)
e. Endpoint Safety and security (F)
f. Identity & amp Gain access to Monitoring (F)
Behavior Abilities:
a. Email Communication, Presentation, Public Speaking( F)
b. Interpersonal Abilities, Nurturing Relationships (A)
c. Client service Alignment, Organization Admiration (A)