Resume Administrative/ in Turkey Alanya

August: 2014- JAN 2016. BEST WESTERN PLUS HOTEL- (LUSAKA) Position: Front Manager Responsibilities  Checking guest in and out  Receiving and managing reservations made online and telephone.  Verifying guests payment methods during check in.  Assigning rooms to guests and informing them any specials offered by the hotel.  Organizing transport services for guest at their request  Proving guest with information about the hotel  Keeping abreast of attractions that may be of interest to guests.  Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.  Resolves guest problems quickly, efficient, and courteously  Wears the proper uniforms at all the times. Requires all the front office employees to wear proper uniforms at all the times.  Upholds the hotel’s commitment to hospitality EP, 2017-JANUARY, 2023 COUNTRY LODGES- LUSAKA AND SIOMA POSITION: MANAGER.  Generate revenue by coaching staff on effective prospective and lead development strategies  Monitor employees’ productivity and optimize procedures to reduce costs.  Consistently meet or exceed gross profit goals.  Maximized driver time and efficiency by revamping delivery schedules and workloads.  Increased productivity by 20% while simultaneously reducing head count by 10%.  Oversaw development and launch of additional delivery areas routes.  Built and maintained effective accounts receivable and cash flow monitoring system.  Identified inefficiencies and made recommendations for process improvements.  Effectively controlled costs and developed operating budgets.  Good knowledge of Zambian labor laws governing hotels and tourism businesses  Create budget and manage expenditures.  Recruit, train scheduled key staff for all departments/ create motivational programs.  Spearhead revenues producing programs and packages.  Conducting performance review  Achieve high guest satisfaction goals with high return- guest percentages

EDUCATION Katete Day High School -2002-2013. Grade Twelve (12) Certificate. Institution: Zambia Institute For Tourism and Hospitality Studies(ZITHS) LUSAKA – ZAMBIA Year: 2018- 2021 November. Bachelor’s of Science in Hospitality Management College: Lusaka Open Business College. Year: 2020-2021- Lusaka Zambia Diploma in Information System and Computer Networking (ISCN) Institution : Hands worth Institute of Health Science And Technology Year: 2020-2021 Lusaka-Zambia. Certificate in Business Administration

CORE SKILLS  Sales and Marketing  Customer Management  Strategies Planning  Policies procedures  Staff management.  Business Administration  Business planning  Operation management  Financial management.  Budgeting  Creative merchandising

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Dedicated Manager and effective leader who excel at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity. Assertive and enthusiastic, with extensive knowledge of process optimization and an unsurpassed worth ethic. Highlights  Strategic planning  Global and strategic sourcing  Negotiations expert  Procedure development  Financial oversight  Process improvements  Cost reduction and containment  System implementation  Team building  Analytical