Experience:
WORK EXPERIENCE
August 2021 - uptodate , Cafe Two point Oh, Dubai ,Umm Suqeim 2 Senior Barista
Responsibilities:
➢ Prepare specialty coffee and tea drinks .
➢ Knowledge of sourcing, roasting, extraction, milk temperatures, and differentbrewing
methods.
➢ Answering the phone while greeting visitors in a busy time of the cafe.
➢ Keeping track of inventory and placing new orders.
➢ Grinding coffee beans.
➢ Daily coffee calibration
➢ Adding artistic designs to the top of a latte.
➢ Preparing to open the store.
➢ How to create a drink for a customer based on his or her individual preference.
➢ Explaining to guests and waitresses on characteristics of different types of coffee.
➢ Giving suggestion and reference to the customers regarding the type of coffee
beans we have and coffee we serve.
➢ Creating stock displays.
➢ How to add foam and texture to milk.
➢ Training others to carry out a task or role.
➢ Requesting feedback from the guests.
➢ Understanding product knowledge regarding the cafe menu and standard operation.
April ( 2019) - July (2021 ) : Barista / Waitress Mara Restaurant and Lounge, Dubai, Jumeirah
September( 2018) - April ( 2019) : Barista / Cashier
Pantry and Provisions , On the Go coffee shop, Nairobi, Kenya.
July (2016 )- August (2018) : Waitress Gelian Hotel Machakos - Kenya
Education:
ACADEMIC QUALIFICATIONS
June (2018) – July (2018) : Barmisco Hospitality and commercial training Institute. The City and Guilds of London Institute. Successfully in model one .Level two Barista Skills.
Jan (2015) – March (2015): Prime Stuff Limited , Acquired certificate in Food and Beverage Service. Courses covered are:
➢ Product knowledge.
➢ Food and Beverage service theory and practical.
➢ Customer Service.
➢ Ethics and integrity
➢ Personal Grooming.
CLASS OF 2014 : NAIROBITS SCHOOL
OF DIGITAL DESIGN
CLASS OF 2012 : Ngararia Girls HIGH SCHOOL
Skills:
Technical skills, throughout my experience I have been able to enhance my skills in terms of making coffee drinks, coffee tasting , analyzing different profiles of
coffee beans regarding fragrance,aroma , body , flavors and taste. Bar juices , Latte Art , Speciality coffee drinks and Teas , Inventory ,Health and safety code.
➢ Use of Bar equipment with the correct measures and guidelines such as the Espresso machine , MVP SYNESSO HYDRA with three group heads, different types of coffee grinders Blade grinders , the Blur grinder and manual grinders Mahlkonig Ek,Victoria Arduino mythos.
➢ Typical barista duties preparing to open the store, grinding coffee beans ,taking orders and ringing up payment,cleaning the work area, coffee machine and equipment.
➢ The coffee production process, from growth until the time it's poured into the cup, along with how the entire process affects the final beverage.
➢ Understanding origin and flavors of coffee to best answer the customers question.
➢ Receiving criticism without defensiveness.
➢ Asking open-ended questions to stimulate dialogue.
➢ Stating your needs, wants, or feelings without criticizing or blaming.
➢ T he dimensions of coffees grown in different regions.
➢ How to create a drink for a customer based on his or her individual preferences.
➢ Understanding customers skills Accuracy , Adaptability,Attention to details.
➢ Time Management , Value organization , Verbal communication and written communication.
➢ Eliciting viewpoints from all team members
➢ Organizational , Multitasking and listening
➢ Team work , Self presentation and positive work.
Additionally:
ACHIEVEMENTS
➢ 27th JULY 2022 - Achieved Barista and Brewing Skill , Speciality Coffee Association ( THREE COFFEE ROASTERS)
➢ November 2019 - Mara Restaurant and lounge Employee of the month award in recognition of my dedication to the customers and the company .
➢ 0ctober 2019 - Successfully certifies completed Basic food hygiene training.
➢ August 2018 - Awarded Distinction level 2 award in Barista skills
➢ June 2015 - Certify in Hospitality orientation and training in Food and Beverage theory and practical.
➢ December 2014 -Awarded trophy Nairobits best female student course 3, School of digital design.
