Umer Farooq

Experience: Hotel Receptionist & Administrator [The Elysium Taxim] — [Istanbul, Turkey] Key Responsibilities: Hotel Receptionist Greeted and checked in/out guests in a timely, efficient, and professional manner, ensuring a welcoming experience. Managed reservations, including booking, modifying, and canceling as per guest requests, using hotel management systems (e.g., Opera, Protel). Handled guest inquiries, provided information about hotel services, local attractions, and resolved any concerns or complaints. Processed payments, managed billing, and performed nightly audits to ensure accuracy. Coordinated with housekeeping, maintenance, and other hotel departments to fulfill guest needs. Maintained an organized front desk, ensuring smooth communication between guests and hotel staff. Assisted in managing guest feedback, improving the quality of service based on guest satisfaction. Hotel Administrator Managed daily administrative tasks, including scheduling staff shifts, coordinating maintenance, and ensuring operational efficiency. Handled inventory control, ordered necessary supplies, and maintained stock levels for hotel operations. Oversaw financial transactions, monitored hotel expenses, and helped in budget preparation. Ensured compliance with health, safety, and legal standards, keeping the hotel in line with regulatory requirements. Prepared reports on occupancy, bookings, and financials for senior management. Assisted in staff recruitment, training, and performance monitoring, contributing to overall team productivity. Improved guest satisfaction by maintaining high standards of cleanliness, service, and communication.

Speciality: Front Desk Receptionist