We’re looking for a new Guest Service Agent vacancy in Philippines

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Guest Service Agent to take ownership of delivering exceptional first impressions – with a little bit of variety from registration and reservations to porter and concierge services. This is a Part Time role, with anticipated hours of 20-30 hours per week.

Every day is different, but you’ll mostly be:

• Delivering memorable guest experiences and the warmest of welcomes
• Checking in and Checking out guests: cash handling and processing payments
• Engaging with guests to build personal relationships and remedy any complaints
• Anserwing reservations queries for upcoming stays or in house guests
• Resolving guest issues and using their feedback to improve guest satisfaction
• Show casing your knowledge of the local area sharing rescommendations of events, places of interests and restaurants
• Leading the way as a brand ambassador

What We need from you:

• Ideally you'll have previous hotel experience in a Front Office environment or similar customer service experience.
• Great communication skills and a real passion for delivering great customer service
• Flexibility to work various shifts including evenings and weekends and public holidays
• Must speak fluent English; any additional languages would be great!

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