USA JOBS!!! services of a Customer Support Representative vacancy in Philippines

Responsibilities:

• Provide full premium customer support to our VIP Clients (via Helpdesk, Messaging, and live support to include Chat and Phone)
• Respond promptly to Customers' inquiries (technical, payments, etc.), handle and resolve customer complaints
• Indirect Sales to provide customers with full information regarding our services and motivate usage (general information, how to use, set up, pay, etc.)
• Maintain records of customer interactions and transactions, record details of inquiries, comments, and or complaints
• Communicate and coordinate with internal departments (including remote offices as needed)
• Provide feedback and suggestions on the efficiency of the customer service process i.e.: adoption/Implementation of necessary changes for customer service improvement.

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