Hotel Specialist- service dependability
Engagement Execution:
- Experience leading hotel projects with global complex customers (i.e., 30+ points of sale, $10M+ in global hotel spend, etc.)
- Effectively complete multi-workstream engagements, prioritize client requests and work objectives using appropriate project management methodologies and tools such as project plans and issue logs. Experience in applying organizational change techniques to drive balanced engagement impact and value.
- Creates results within established engagement scope, quality standards and time frame.
Problem Solving & Analysis:
- Develops hypotheses and identifies data to evaluate based on client needs. Reviews and validates analyses, develops options/alternatives and builds insightful recommendations in context of total engagement. Strong innovative mentality.
- Deep understanding of both TMC travel data, hotel pricing/inventory management, hotel rate filing, and multiple data sources (GRASP; GBT Insights; Hotel Reporting)
- Familiarity with data visualization tools and reporting (i.e., Tableau)
- Ability to build customized models and scenarios using available datasets
Communication:
- Exceptional interpersonal skills, listening ability and written presentation skills. Ability to deal with ambiguity and present/discuss work results in a compelling manner. Distills sophisticated subject matter into key messages for team members and clients
- Leads global hotel relationships – representing both customer & consultancy interests
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valid through: 2023-05-01