Guest Services Attendant / Receptionists vacancy in Umm-Salal Qatar

• Front Office experience in the hotel, leisure, and/or retail sector

• Strong commercial/business awareness and demonstration of sales capabilities

• Calm, organized work ethic with the ability to prioritize and meet deadlines

• Excellent supervisory, inter-personal, and communication skills

• A passion for delivering exceptional levels of Guest service

· Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.

· Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions.

· Verify/adjust billing for guests.

· Communicate to appropriate staff when guests are waiting for an available room.

· Advise guest of messages.

· Clear departures in computer system.

· Coordinate with Housekeeping to track room status and guest concerns.

· File guest paperwork or documentation.

· Operate telephone switchboard station.

· Run and check daily reports, contingency lists, and credit card authorization reports.

· Supply guests with directions and information.

· Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.

· Arrange transportation for guests/visitors.

· Count and secure bank at beginning and end of shift.

· Cash-guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change.

· Notify Loss Prevention/Security of any reports of theft.

· Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager.

· Ensure uniform and personal appearance are clean and professional.

· Maintain confidentiality of proprietary information.

Email:Hotelsheraton39@gmail.com

Whatsapp contact: +1 (312) 566-8746