- Front Office experience in the hotel, leisure, and/or retail sector
- Strong commercial/business awareness and demonstration of sales capabilities
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- Excellent supervisory, inter-personal, and communication skills
- A passion for delivering exceptional levels of Guest service
· Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
· Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions.
· Verify/adjust billing for guests.
· Communicate to appropriate staff when guests are waiting for an available room.
· Advise guest of messages.
· Clear departures in computer system.
· Coordinate with Housekeeping to track room status and guest concerns.
· File guest paperwork or documentation.
· Operate telephone switchboard station.
· Run and check daily reports, contingency lists, and credit card authorization reports.
· Supply guests with directions and information.
· Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
· Arrange transportation for guests/visitors.
· Count and secure bank at beginning and end of shift.
· Cash-guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change.
· Notify Loss Prevention/Security of any reports of theft.
· Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
· Ensure uniform and personal appearance are clean and professional.
· Maintain confidentiality of proprietary information.
Email:[email protected]
Whatsapp contact: +1 (312) 566-8746
