Return Merchandise Authorization Coordinator (RMA)
Key Function
Doing RMA function on damaged spares & equipment, through suppliers and also suppliers.
Keep records of all RMA purchases for needed warranty cases and also audits.
Extent
The RMA coordinator will certainly expedite the handling and also ordering of spares requiring the substitute of malfunctioning components or tools at Warranty, AMC, and Workshop customers.
Responsibilities
Keep spares availability in accordance with the CSG needs for Service warranty, AMC & Workshop clients.
Communicate with Vendor & Messenger logistics on accessibility and RMA delivery routines.
Keep packaging material for appropriate monitoring & handling of spares & tools.
Make certain all RMA purchases are logged, tracked, as well as rose according to the group criterion.
Maintain Paperwork of all RMA purchases for required service warranty insurance claims as well as Supplier/ ISO audits.
Coordinate with Group Leaders in determining fluctuating warranty standings of various supplier equipment.
Keep track as well as intimate on spares that are nearing warranty expiry within RMA.
Make certain correct condition as well as identification of spares & devices at all times.
Maintain code of ethics with concerns to Attitude, Behavior and Loyalty while communicating with Vendors & Messenger Service.
Experience
4-- 5 years of experience in IT spare components managing.
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valid through: 2022-07-30