CRM Specialist (F/M)
CRM Professional (F/M).
Permanent agreement.
Situated in the heart of Place Vendome, the Maison Chaumet is a significant actor in the high-end field and also stand for the sign of the Parisian jewellery excellence considering that its creation in 1780. Thanks to its remarkable knowledge passed from one generation to the various other, Chaumet's history is merged with the French Background as well as that of the Empress Joséphine. Presently in change and also anchored in modernity, Maison Chaumet is currently component of a global repositioning context with strong development in sales within the LVMH group.
In this dynamic and also tough development context, you will certainly have the chance to add to the development of Chaumet, by being accountable for Chaumet's Consumer Relationship Management in order to develop customer fulfillment, commitment and join providing the ideal experience for the customers.
Duties:.
Establish and also generate CRM KPI reports to assist stores satisfy goals on a monthly basis.
Establish reporting on all activations as well as campaigns.
Animate and also follow up on the client loyalty program.
Produce CRM coverage and also analysis needs including the customers listing extraction for the shops.
Support the shops with the CRM tools as well as Chaumet's clienteling devices.
Assistance with the One to One as well as One to Several customers communication devices (e-mailings, e-catalogues and so on).
Job and also comply with up on the clienteling tasks (clients gifting, event assistance, reporting etc.).
Forecast as well as budgeting of the annual GWP strategy.
Coach the store group on client connection.
Conduct market research study to adhere to trends and competition.
Account.
Bachelor's degree in Business/Marketing fields.
HTML direct exposure is preferable.
Fluency in English language- Arabic is a plus.
3-4 years of functioning experience in CRM.
Organizational abilities that will certainly aid to manage contending needs in between advertising, sales, consumers, and also administration.
Strong mathematical abilities to evaluate records and collaborate with large information collections.
Focus to information, to handle the stability of the CRM data.
Industrial recognition to comprehend the target market and style projects accordingly.
Solid communication skills together with a customer-oriented attitude.
Demonstrated ability to share a sense of seriousness, visibility to new ideas, inclusion and also diversity, stability, client focus, as well as regard.
LVMH recognizes and also recruits all skills.
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valid through: 2022-08-12