Customer Journey Expert (m,f) Spanish vacancy in Podgorica Montenegro

Start: asap

Contact: [email protected]

DUTIES AND RESPONSIBILITIES:

• Register all information regarding our existing customer flow
• Collect, analyse and produce a performance data review report on all the stages of our current customer flow
• Monitor and review all uncommon metrics behaviour
• Research and explore all improvement opportunities to optimise client journey performance
• Collaborate closely with Product Leaders and Owners in order to ensure the delivery of necessary changes in the customer journey
• Provide the team of Product Leaders with useful insights regarding the customer journey
• Complete a full analysis of current competitors on a regular basis.

REQUIREMENTS:

• Completion of higher education is essential
• Native/fluent in Spanish (Latam or EU) and English, both oral and written (B2)
• Previous experience in Product Management and/or Product Ownership
• Demonstrated experience in conducting marketing research
• Full working proficiency wit MixPanel & Amplitude
• Great interpersonal skills with the ability to build lasting relationship with peers
• Excellent presentation delivery & organisational skills
• Previous experience of working with Jira & Confluence will be considered as an advantage
• Strong awareness of product management process is preferred
• Knowledge of forex, stocks and crypto trading is also ideal but not essential.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Quarterly Bonus based on Company Performance
• Employer-paid relocation for the employee and immediate family/partner
• Annual reimbursement of flight home for employee and family
• Free online courses
• Work by the seaside or mountains in a fun and friendly environment
• And many more!