Speaker vacancy in Astana Kazakhstan

Key Accountabilities:

• Maximize sales in assigned Luxury Boutiques at every possible opportunity while ensuring that customers receive the highest level of service.

• Ensure that the boutique is fully merchandised according to the Brand layout and visual merchandising standards to maximize the selling opportunity.

• Embrace and follow daily the Brand experience during all interactions.

• Handle high-value merchandise and ensure all Security policies are followed as per the high-value stock handling process.

• Deliver a personalized and elevated experience with commercial success while representing the brand in an elegant and hospitable way. Deliver a consistent level of customer service to always score higher marks on mystery shop results conducted by Brands and companies as a 5-star shopping destination.

• Adhere to Luxury Brand guidelines in terms of the selling ceremony to be at par with global standards set out as per the DNA of the Brand.

• Build long-term relationships with customers to maximize return customers through consistent service excellence and provide exceptional after-sales service as per luxury Brand guidelines.

• Acknowledge and approach customers, and establish customer needs by asking open-ended questions.

• Introduce customers to other Brands or departments after serving their needs ensuring they leave the Boutique and shop feeling that they have been treated in a friendly and courteous manner.

• Ensure the complete, full range of stock is on display at all times as per the Brand guidelines.

• Maintain standards of the Brand by keeping the merchandise and surrounding area clean and tidy.

• properly store the merchandise to avoid breakage or damage.

• Ensure the merchandise is displayed to the highest Visual Merchandising (VM) standards as per the Brand guidelines to be attractive and pleasing to customers which aids in the selling process.

• Maintain the highest level of accuracy when checking and counting the high-value items.

• Maintain the highest level of inventory control daily. Notify the Brand Manager / Company Security of any discrepancies immediately.

• Ensure the highest level of precision during quarterly stock takes.

• Ensure the highest level of confidentiality about all company documentation, information and statistics.

• Ensure that a high degree of security on stock and cash prevails at all times. Ensure that the Supervisor/ Brand Manager/ company Security is immediately notified of any breach of security as per the Security SOP for Brands and Boutiques.

• Ensure awareness of the HOT SPOT of Theft- Prone Areas. When showing items, be prepared with display pads/ trays, cleaning cloth, pens, calculator and any other tools to avoid the need to step away. Pay attention to each customer and each piece of item being shown.

• Ensure the float is correct and that all keyed information into the POS terminal is done accurately.

• Process customer transactions efficiently and must present the receipts at all times to customers.

• Handle money/ Traveller's Cheques/ Credit Cards and any other form of payment in a safe, secure and responsible manner

• Responsible for the cash variances at the end of the shift.

Qualifications About you The successful candidate will have the following qualifications and skills:

• Relevant College or University qualification to min. Bachelor's degree

• Minimum 1 year of relevant experience

• Previous Retail and Customer Service experience OR

• Relevant Vocational, Tertiary or Trade qualification

• Minimum 3 years of work experience

• Previous Retail and Customer Service experience

Must be willing to relocate to Qatar once get hired

Job Specific Skills:

• Demonstrate excellence in selling, styling and wardrobing skills

• Demonstrate creativity in generating new business in the role

• Effective English communication- both written and spoken

• Strong customer service and interpersonal skills

• Brand specific Sales Training, Merchandising Training along with product knowledge training on an ongoing and continuous basis

• Proactive approach to selling

• Follow personal hygiene and grooming standards as set out by the company and the Brand

• Behave politely and professionally while on duty and show the highest regard for all our customers at all times

• Confident, integrity-oriented, pleasant and approachable

• Follow the Code of Ethics and Standard of Professional Conduct at all times.