Sales Assistant - Russian Speaker position is for our client's company and the placement will be in the Duty Free Area in Qatar's Airport
Key Accountabilities:
• Maximize sales in assigned Luxury Boutiques at every possible opportunity while ensuring that customers receive the highest level of service.
• Ensure that the boutique is fully merchandised according to the Brand layout and visual merchandising standards to maximize the selling opportunity.
• Embrace and follow daily the Brand experience during all interactions.
• Handle high-value merchandise and ensure all Security policies are followed as per the high-value stock handling process.
• Deliver a personalized and elevated experience with commercial success while representing the brand in an elegant and hospitable way. Deliver a consistent level of customer service to always score higher marks on mystery shop results conducted by Brands and companies as a 5-star shopping destination.
• Adhere to Luxury Brand guidelines in terms of the selling ceremony to be at par with global standards set out as per the DNA of the Brand.
• Build long-term relationships with customers to maximize return customers through consistent service excellence and provide exceptional after-sales service as per luxury Brand guidelines.
• Acknowledge and approach customers, and establish customer needs by asking open-ended questions.
• Introduce customers to other Brands or departments after serving their needs ensuring they leave the Boutique and shop feeling that they have been treated in a friendly and courteous manner.
• Ensure the complete, full range of stock is on display at all times as per the Brand guidelines.
• Maintain standards of the Brand by keeping the merchandise and surrounding area clean and tidy.
• properly store the merchandise to avoid breakage or damage.
• Ensure the merchandise is displayed to the highest Visual Merchandising (VM) standards as per the Brand guidelines to be attractive and pleasing to customers which aids in the selling process.
• Maintain the highest level of accuracy when checking and counting the high-value items.
• Maintain the highest level of inventory control daily. Notify the Brand Manager / Company Security of any discrepancies immediately.
• Ensure the highest level of precision during quarterly stock takes.
• Ensure the highest level of confidentiality about all company documentation, information and statistics.
• Ensure that a high degree of security on stock and cash prevails at all times. Ensure that the Supervisor/ Brand Manager/ company Security is immediately notified of any breach of security as per the Security SOP for Brands and Boutiques.
• Ensure awareness of the HOT SPOT of Theft- Prone Areas. When showing items, be prepared with display pads/ trays, cleaning cloth, pens, calculator and any other tools to avoid the need to step away. Pay attention to each customer and each piece of item being shown.
• Ensure the float is correct and that all keyed information into the POS terminal is done accurately.
• Process customer transactions efficiently and must present the receipts at all times to customers.
• Handle money/ Traveller's Cheques/ Credit Cards and any other form of payment in a safe, secure and responsible manner
• Responsible for the cash variances at the end of the shift.
Qualifications About you The successful candidate will have the following qualifications and skills:
• Relevant College or University qualification to min. Bachelor's degree
• Minimum 1 year of relevant experience
• Previous Retail and Customer Service experience OR
• Relevant Vocational, Tertiary or Trade qualification
• Minimum 3 years of work experience
• Previous Retail and Customer Service experience
Must be willing to relocate to Qatar once get hired
Job Specific Skills:
• Demonstrate excellence in selling, styling and wardrobing skills
• Demonstrate creativity in generating new business in the role
• Effective English communication- both written and spoken
• Strong customer service and interpersonal skills
• Brand specific Sales Training, Merchandising Training along with product knowledge training on an ongoing and continuous basis
• Proactive approach to selling
• Follow personal hygiene and grooming standards as set out by the company and the Brand
• Behave politely and professionally while on duty and show the highest regard for all our customers at all times
• Confident, integrity-oriented, pleasant and approachable
• Follow the Code of Ethics and Standard of Professional Conduct at all times.
