Concierge vacancy in Al-Rayyan Qatar

Concierge Assistant

As a Concierge Assistant, you will be responsible for providing exceptional service and assistance to guests in a fast-paced, high-end hotel located in the vibrant city of Al-Rayyan, Qatar. This role requires excellent communication skills and a friendly, approachable demeanor as you will be the first point of contact for guests.

Key Responsibilities:
- Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere
- Assist with check-in and check-out processes, including handling payments and providing information about hotel amenities and services
- Respond to guest inquiries and requests promptly and accurately, going above and beyond to exceed expectations
- Maintain knowledge of local attractions, events, and restaurants to recommend to guests
- Arrange transportation services for guests as needed
- Handle reservations and bookings for hotel services such as restaurants, spa treatments, tours, etc.
- Monitor the lobby area to ensure it is clean, organized, and welcoming at all times
- Collaborate with other departments such as housekeeping and maintenance to ensure guest satisfaction
- Handle any guest complaints or issues in a professional manner, escalating them to management if necessary

Requirements:
- Minimum of 2 years experience in a customer service role within the hospitality industry
- Fluent English speaker with excellent verbal communication skills; knowledge of Arabic is a plus
- Ability to work flexible hours including evenings, weekends, and holidays as needed
- Strong organizational skills with the ability to multitask efficiently in a fast-paced environment
- Customer-oriented mindset with a strong desire to provide exceptional service at all times
- Ability to work well under pressure while maintaining a positive attitude

Preference will be given to Indian nationals with valid visa sponsorship. This is a temporary position with potential for extension based on performance.

Join our team at this luxury hotel in Al-Rayyan where we strive towards excellence in customer service. As a Concierge Assistant, you will have the opportunity to showcase your exceptional communication and organizational skills while providing guests with an unforgettable experience. Apply now!