Receptionist
Fulfills and also goes beyond customer as well as staff member expectations by offering Yes I Can!
Service & Synergy:
Supplies worth added solution to consumers by doing whatever is reasonable and also feasible to satisfy or surpass client expectations.
Communicates efficiently with clients, colleagues and also managers.
Demonstrates synergy by co-operating as well as aiding colleagues as needed.
Fulfills Yes I Can Service standards.
Abides by resort plans & procedures:
Attends work on time as set up.
Follows resort criteria concerning personal health
Minimizes dangers by complying with all safety guidelines and also regulations
Keeps a beneficial online reputation of the Radisson Blu Resort at all times.
Makes best use of spaces' revenue and sales for the hotel.
Provides well-mannered service to clients by running the switchboard according to standards. Connects clearly and also courteously.
Shows fluency in making use of the devices.
Transfers inbound telephone calls immediately to the proper extension.
Assists visitors in making cross country calls by advising them on the appropriate procedures as well as positioning phone calls for them by advising them on the ideal procedures and also putting calls for them.
Takes as well as supplies precise and also full messages.
Guarantees customer is stired up as requested by accepting, tape-recording and also implementing wake-up telephone calls.
Interacts with authorized employees by utilizing paging systems.
Recognizes as well as forwards inbound faxes, mails, packages as well as messages without delay.
Prepares lists as well as reports as requested.
Checks the everyday arrival/occupancy list.
Maintains high discretion in relation to guest personal privacy.
Maintains a logbook for the telephone function as well as updates logbook for next change.
Realizes for current room accessibility.
Is fully aware of the resort's existing promotions as well as activities.
Maintains own functioning area and also materials tidy, tidy as well as in excellent form, records malfunctioning materials as well as devices to the Assistant Front Workplace Manager.
Constantly seeks and endeavors professionalism and reliability in very own job function.
Knows what action must be taken when an emergency situation telephone call is requested and obtained.
Each Receptionist/Cashier has a float of AED 5000.
All the visitor costs deals should be gone into in Opera system.
The cashier shift report ought to be printed & tallied against all the transactions, in order to guarantee the purchases are exact.
Sale done should be dropped in an envelope.
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valid through: 2022-08-12