Call center operator vacancy in Barcelona Spain

Customer Service German (m,f) digital health / wellness smart devices

Start: asap

Contact: [email protected]

Obligaciones:

Diagnostics: Solve complex technical enquiries for all products within the Withings range

Connected Services: Provide support, assistance, and guidance in setting up connected products, troubleshooting, and reporting.

Process: Process all client requests in accordance with company processes and guidelines across all product ranges.

Quality and Compliance: Provide superior levels of quality in all transactions with strict adherence to governing laws

Added Value: Identify new opportunities to cross-sell and upsell without compromising the values of the company. Support new sales opportunities and provide insight and feedback to improve the Customer Journey and Experience.

Requisitos:

• Have experience in the customer service industry and ideally a contact centre environment.
• A fluent level of German (spoken and written) plus an advanced level of English.
• To be well organised and able to prioritise your workload.
• To be a natural team player we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.
• To love giving and receiving fantastic customer service

Condiciones:

• Full-time contract (39hours/week)
• Permanent contract (with 1 month probation period)
• 24 holidays per year
• We can offer two types of schedules as follows:
• Monday & Tuesday - 8 am 6:30 pm
• Wednesday & Thursday Between 9:00/9:30 am 18:00/18:30 pm
• Friday WFH Rotating schedule 09:00-17:00 / or 10:30-18:30
• Or standard schedule:
• Monday to Thursday 9:00/9:30 am 18:00/18:30 pm - Fridays WFH 9:00/9:30 am - 5:00/5:30 pm

• Salary, 23,000