Customer Service German (m,f) digital health / wellness smart devices
Start: asap
Contact: [email protected]
Obligaciones:
Diagnostics: Solve complex technical enquiries for all products within the Withings range
Connected Services: Provide support, assistance, and guidance in setting up connected products, troubleshooting, and reporting.
Process: Process all client requests in accordance with company processes and guidelines across all product ranges.
Quality and Compliance: Provide superior levels of quality in all transactions with strict adherence to governing laws
Added Value: Identify new opportunities to cross-sell and upsell without compromising the values of the company. Support new sales opportunities and provide insight and feedback to improve the Customer Journey and Experience.
Requisitos:
- Have experience in the customer service industry and ideally a contact centre environment.
- A fluent level of German (spoken and written) plus an advanced level of English.
- To be well organised and able to prioritise your workload.
- To be a natural team player we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.
- To love giving and receiving fantastic customer service
Condiciones:
- Full-time contract (39hours/week)
- Permanent contract (with 1 month probation period)
- 24 holidays per year
- We can offer two types of schedules as follows:
- Monday & Tuesday - 8 am 6:30 pm
- Wednesday & Thursday Between 9:00/9:30 am 18:00/18:30 pm
- Friday WFH Rotating schedule 09:00-17:00 / or 10:30-18:30
- Or standard schedule:
- Monday to Thursday 9:00/9:30 am 18:00/18:30 pm - Fridays WFH 9:00/9:30 am - 5:00/5:30 pm
All vacancies from "Personalbüro U. Herrmann" ⟶
views: 24.6K
valid through: 2022-11-26
