Call center operator vacancy in Barcelona Spain

DUTIES AND RESPONSIBILITIES:

• Assist customers using various channels and respond to customer’s questions and concerns regarding the service/product
• Respond to customers queries in timely and efficient manner
• Provide optimal advice regarding various client queries
• Provide accurate product information
• Escalate and reroute the necessary matters & issues to departments in-charge
• Achieve strong customer satisfaction with a focus on quality & results by giving guidance and meeting their individual needs
• Deliver a positive attitude towards the brand
• Maintain and update all job-related administrative forms.

REQUIREMENTS:

• Native/fluent in Italian, both oral and written. Fluent in English (B2)
• At least 6 months experience in Customer service roles will be considered as an advantage
• Computer literate with sound knowledge of Microsoft Office package
• Excellent communication skills with ability to emphasise and drive the problem to solution
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to work independently, while being team player at the same time.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Work from home option for people living in Slovakia
• Option to work full-time (39h/week) or part-time (20/25/30hrs per week)
• Guidance and tools to reach your full potential