Engagement Manager
Our firm servicing digital change strategies and also software program advancement in KSA. We concentrate on the financial companies, food field & insurance provider. We have success tales with major clients. Our team dimension is little, and also we get on a growth track.
We are trying to find a lengthy partnership with an ambitious individual that intends to grow with us.
Responsibilities
Responsible for the achievement of all customer KPIs and also contractual responsibilities, responsible for the total efficiency of tasks.
Supply daily assistance, through group and 1:1 mentoring, and also monitoring to the job groups in a remote as well as in-person capability.
Management overall daily quantity of demands and also jobs management to ensure service level requirements are fulfilled.
Liable for handling escalated circumstances in which extra oversight as well as aid is needed.
Supplies everyday administration assistance to fellow job Managers including ideal mentoring, training, group building, as well as retention initiatives.
Develops and keeps up-to-date Service Shipment policies and procedures.
Maintains extensive expertise of client programs under their purview.
Takes care of risen customer care problems.
Maintains interaction with essential stakeholders
Provides administration policies as well as procedures.
Assists in the recruiting as well as working with procedure by conducting interviews and selecting task resources.
Billing and also expense client
Deal with the sales team to find brand-new clients
Make certain the contract is accomplished properly
Credentials
4 years of experience in project management. Better PMP, PgMP, or similar certifications.
Ability to connect efficiently with customers
Ability to juggle multiple projects at as soon as
Excellent organizational abilities
Experience in client service, leadership, and also infotech field. Experience in software program advancement is a benefit
Good computer skills as well as the capability to make use of organization assistance software application.
Strong client solution, job administration, and also high quality control skills.
Good resource planning abilities.
A Bachelor's degree in Organization Management or Computer Scientific Research.
Benefits
Repaired Wage (8000 - 12000 SAR).
Rewards on efficiency and also jobs shipment.
Location.
Riyadh or Jeddah.
Job Type: Permanent.
Wage: 8,000.00 - 12,000.00 monthly.
Application Deadline: 31/10/2022.
Show a lot more.
All vacancies from "Flip retail" ⟶
views: 398
valid through: 2022-11-10