Engagement Manager
Our firm working with digital transformation methods and software program development in KSA. We concentrate on the financial companies, food industry & insurance provider. We have success tales with significant customers. Our team size is tiny, as well as we get on a growth track.
We are seeking a long connection with an ambitious person that wants to expand with us.
Duties
Responsible for the accomplishment of all customer KPIs and legal responsibilities, in charge of the overall performance of projects.
Offer everyday assistance, with team and also 1:1 mentoring, and monitoring to the job teams in a remote as well as in-person ability.
Management total everyday volume of requests and also tasks monitoring to make sure service degree standards are met.
Accountable for managing intensified circumstances in which additional oversight and assistance is needed.
Supplies everyday administration support to fellow task Managers consisting of suitable mentoring, training, group structure, and also retention initiatives.
Produces and also keeps up-to-date Solution Delivery plans as well as procedures.
Maintains extensive understanding of client programs under their purview.
Manages escalated customer care concerns.
Maintains interaction with key stakeholders
Provides administration policies and procedures.
Help in the recruiting as well as employing procedure by carrying out meetings and choosing job sources.
Invoice as well as costs client
Job with the sales team to locate brand-new customers
Make certain the agreement is performed properly
Credentials
4 years of experience in job administration. More Effective PMP, PgMP, or similar certificates.
Capacity to connect successfully with clients
Capacity to manage multiple tasks at the same time
Wonderful organizational skills
Experience in customer care, management, as well as details innovation sector. Experience in software advancement is an advantage
Good computer abilities and also the ability to make use of business assistance software program.
Solid customer care, task administration, and quality control skills.
Good resource planning abilities.
A Bachelor's level in Business Management or Computer Technology.
Advantages
Repaired Income (8000 - 12000 SAR).
Motivations on performance and also jobs delivery.
Location.
Riyadh or Jeddah.
Job Kind: Permanent.
Income: 8,000.00 - 12,000.00 monthly.
Application Due date: 31/10/2022.
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valid through: 2022-12-03