Engagement Manager
Our business dealing with electronic improvement approaches as well as software development in KSA. We concentrate on the financial companies, food sector & insurance provider. We have success stories with significant clients. Our group size is small, and also we are on a development track.
We are searching for a lengthy partnership with an ambitious individual that wishes to grow with us.
Duties
Liable for the achievement of all client KPIs as well as legal commitments, in charge of the total performance of projects.
Offer everyday support, with team as well as 1:1 training, as well as monitoring to the project teams in a remote as well as in-person ability.
Management general everyday volume of requests as well as jobs management to guarantee solution degree criteria are fulfilled.
Responsible for handling escalated scenarios in which added oversight as well as aid is required.
Supplies daily administration support to fellow job Supervisors including proper mentoring, coaching, team building, and also retention initiatives.
Develops as well as maintains up-to-date Service Distribution policies and procedures.
Maintains detailed knowledge of customer programs under their purview.
Manages escalated client service problems.
Maintains communication with essential stakeholders
Administers management policies as well as treatments.
Assists in the recruiting and hiring procedure by performing meetings as well as picking job resources.
Invoice and bill customer
Job with the sales group to discover new customers
Make certain the agreement is carried out appropriately
Certifications
4 years of experience in job monitoring. More Effective PMP, PgMP, or similar certificates.
Ability to connect effectively with clients
Ability to juggle multiple jobs at the same time
Wonderful business abilities
Experience in customer care, management, and also details modern technology industry. Experience in software development is a benefit
Great computer system skills as well as the ability to utilize service support software.
Strong client service, task monitoring, and quality assurance skills.
Good resource preparation skills.
A Bachelor's level in Service Administration or Computer Technology.
Benefits
Taken Care Of Income (8000 - 12000 SAR).
Motivations on efficiency as well as jobs shipment.
Area.
Riyadh or Jeddah.
Job Kind: Full Time.
Salary: 8,000.00 - 12,000.00 each month.
Application Target date: 31/10/2022.
Show a lot more.
All vacancies from "Flip retail" ⟶
views: 223
valid through: 2022-12-08