Engagement Manager
Our business servicing digital improvement techniques as well as software development in KSA. We focus on the financial business, food market & insurer. We have success stories with major clients. Our team size is small, as well as we are on a growth track.
We are looking for a long partnership with an ambitious person that intends to grow with us.
Duties
Responsible for the achievement of all customer KPIs and contractual obligations, accountable for the total efficiency of tasks.
Give daily support, with team as well as 1:1 mentoring, as well as administration to the task groups in a remote and in-person ability.
Management overall day-to-day volume of requests and jobs monitoring to make certain service level requirements are fulfilled.
In charge of handling escalated scenarios in which extra oversight as well as aid is called for.
Gives daily monitoring support to fellow task Supervisors consisting of suitable mentoring, mentoring, group structure, as well as retention campaigns.
Develops and maintains up-to-date Solution Shipment plans as well as procedures.
Maintains detailed knowledge of customer programs under their province.
Deals with intensified customer support problems.
Maintains interaction with vital stakeholders
Provides monitoring policies and also treatments.
Help in the recruiting as well as employing procedure by performing interviews and also choosing project sources.
Invoice and also bill customer
Deal with the sales team to discover brand-new customers
Guarantee the contract is executed correctly
Certifications
4 years of experience in task monitoring. Preferable PMP, PgMP, or comparable certificates.
Ability to interact efficiently with customers
Capacity to handle several jobs at the same time
Terrific organizational skills
Experience in client service, leadership, and also details modern technology field. Experience in software development is a benefit
Excellent computer skills and the capability to use organization assistance software application.
Strong customer solution, job monitoring, as well as quality assurance skills.
Excellent source preparation skills.
A Bachelor's degree in Organization Administration or Computer System Science.
Benefits
Fixed Wage (8000 - 12000 SAR).
Motivations on efficiency and also jobs distribution.
Place.
Riyadh or Jeddah.
Job Kind: Permanent.
Income: 8,000.00 - 12,000.00 per month.
Application Due date: 31/10/2022.
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views: 2K
valid through: 2022-12-29