Call center representative vacancy in Jeddah Saudi Arabia

Call Center Representative (English Speaking) - Jeddah, Saudi Arabia


We are seeking a motivated and customer-oriented Call Center Representative to join our team in Jeddah, Saudi Arabia. As a representative, you will be responsible for handling incoming calls from English-speaking customers and providing them with excellent service and support.

Responsibilities:
- Manage a high volume of incoming calls in a timely manner
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate, valid and complete information to customer inquiries
- Build rapport with customers by providing friendly, professional and personalized service
- Follow communication procedures, guidelines and policies
- Keep records of customer interactions and transactions
- Maintain confidentiality of customer information
- Collaborate with team members to ensure overall customer satisfaction

Requirements:
- Fluency in English (spoken and written)
- Previous experience in a call center or customer service role is preferred
- Excellent communication skills and phone etiquette
- Good problem-solving abilities
- Ability to work well under pressure in a fast-paced environment
- Strong time management skills and ability to multi-task effectively
- Willingness to work flexible hours, including evenings and weekends if needed

Benefits:
- Competitive salary package
- Visa sponsorship
- Opportunities for career growth
- Supportive work environment
We welcome applications from women as we strive towards diversity within our team.

If you are passionate about providing exceptional customer service and have the necessary skills and experience, we would love to hear from you. Apply now!