Concierge vacancy in Washington USA

Waldorf Astoria is looking for a Concierge to join the Front Office Team in Park City!

With 150 rooms 4000 square feet of banquet space and 3 food and beverage outlets this award-winning Forbes 4-Star boutique property offers elevated comfort food inspired by mountain regions from around the world. This includes a 3-meal restaurant seasonal pool restaurant and in-room dining.

• Classification: Full-Time


• Shift: Various must have availability to work weekdays weekends and holidays.

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Why join the Waldorf Astoria Park City?

• Drastically discounted spa services


• Work in an environment where kindness creativity and authenticity is highly appreciated 


• Complimentary meals on duty


• Worldwide travel perks - up to 30 nights at discounted rates over 6000 properties in more than 100 countries and 50% Food & Beverage discounts  


• The world is yours Your next role could be as a front desk agent reservations agent or within a different department like Front Office Accounts or Human Resources in over 100 different countries 

What will I be doing?

As a Concierge you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be performing the following tasks to the highest standards:

• Provide information recommendations and booking services for a variety of guest inquiries including but not limited to directions hours of outlet operation hotel services transportation and travel arrangements tour and event tickets restaurant reservations and medical care


• Process and deliver messages for guests


• Retrieve mail small packages and facsimiles for guests as requested


• Arrange and confirm recreational business and dining activities both inside and outside the hotel for guests


• Respond to special requests for services including but not limited to dentists doctors child care florists etc.


• Respond to guest inquiries and requests and resolve issues in a timely friendly and efficient manner


• Register VIP guests as needed


• Promote Company marketing programs and distribute printed materials as needed.

What are we looking for?

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.


• Integrity - We do the right thing all the time.


• Leadership - We're leaders in our industry and in our communities.


• Teamwork - We're team players in everything we do.


• Ownership - We're the owners of our actions and decisions.


• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality


• Productivity


• Dependability


• Customer Focus


• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay


• Medical Insurance Coverage for you and your family


• Mental Health Resources


• Best-in-Class Paid Time Off (PTO)


• Go Hilton travel discount program


• Supportive parental leave


• Matching 401(k)


• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount


• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)


• Career growth and development


• Team Member Resource Groups


• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.

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